Community Life Lead

Denver Rescue Mission•Denver, PA

18h•$22 - $24

About The Position

The Community Life Lead is responsible for the day-to-day operation, safety, and guest services of the shelter environment. The role oversees facility safety and cleanliness, guest check-in processes, administrative support, and coordination of shelter activities and services. The Lead helps ensure a safe, orderly, and welcoming environment for guests, visitors, staff, and volunteers while supporting Denver Rescue Mission’s purpose of serving people experiencing homelessness. The position combines operational oversight with front-line guest services, including intake support, communication, record management, and coordination with internal departments. The Lead works with supervisors and leadership to support efficient shelter operations and provide guests with dignity and respect. The hiring range is $22–$24 per hour, based on qualifications and experience.

Requirements

High school diploma or equivalent (GED).
CPR and First Aid certification required within 90 days of hire; training is provided.
Proficiency with Microsoft Office and database systems.
Strong written and verbal communication skills.
Ability to remain calm and professional in stressful or high-pressure situations.
Strong organizational and problem-solving skills.
Ability to work independently with minimal supervision.
Ability to maintain confidentiality.
Active driver’s license; a limited amount of work-related travel may be required.
Must be a Christian who holds to the beliefs set forth in the Statement of Faith, expressed through personal testimony and Christian conduct.

Nice To Haves

One year of relevant experience in social services, shelter operations, customer service, or a related field is preferred.
Bilingual English/Spanish skills are preferred.

Responsibilities

Coordinate Community Life staff to meet the needs of the assigned shift and facility, following Denver Rescue Mission policies and procedures and the direction of the Community Life Supervisor.
Maintain security and safety for the facility, guests, staff, and visitors during assigned shifts.
Keep the facility free from drugs, alcohol, weapons, and other hazards.
Handle guest interactions professionally while maintaining a safe environment.
Maintain working knowledge of the Safety Manual and Material Safety Data Sheet (MSDS).
Respond to emergencies and contact first responders when necessary.
Maintain a visible presence throughout the facility during shifts.
Greet guests, visitors, and donors and ensure individuals are checked in appropriately.
Help maintain an environment where guests feel safe and are encouraged to pursue stability.
Ensure delivery of basic services according to established policies and schedules.
Coordinate with Kitchen, Maintenance, IT, Operations, and other departments to support daily operational needs.
Ensure guests who have been Asked to Leave are not permitted entry and are directed to the proper appeal process.
Ensure the shelter is cleaned and maintained according to established standards.
Maintain and track supplies used in daily shelter operations.
Ensure scheduled activities and services occur on time.
Maintain operational knowledge of facility systems, including fire alarms, utility shut-offs, and building systems.
Submit maintenance and IT requests when needed.
Maintain confidentiality when handling guest or organizational information.
Work with supervisors to ensure appropriate staffing coverage and scheduling.
Direct new guests through intake and facilitate transitions into services.
Answer and route incoming calls and provide accurate information about services and referral agencies.
Maintain accurate records in systems such as SCRIBE and Clarity.
Generate and submit maintenance, Scribe, and IT tickets through the appropriate portal.
Maintain working knowledge of facility and program policies, mechanical operations, inventory control, safety and Safety Data Sheet guidelines, employee and shelter handbooks, and GIK receiving and distribution.
Perform additional duties as assigned by supervisors or leadership.