Community Liaison - Dallas

Equus•Redbird, TX

About The Position

The Community Liaison provides career guidance and counseling to customers, assesses eligibility for services, and offers case management to help customers prepare for employment and achieve self-sufficiency. The role also authorizes and coordinates supportive services, such as childcare, transportation, and other special assistance. Working with a local Business Consultant, the Community Liaison builds relationships with employers, learns about their needs and opportunities, identifies businesses that may use the organization’s services, and helps organize career and hiring events. The role also conducts community outreach, maintains and develops connections with community resources, and builds partnerships with social services organizations and employers. The position requires travel within and outside the Rural Capital Area, with occasional overnight travel, up to 50% of the time.

Requirements

Bachelor’s degree or higher in Human Services, Business, or a related field from an accredited college or university, or equivalent experience.
At least two years of experience in case management, business, or public administration.
Effective oral and written communication skills with diverse groups and personalities.
Ability to interpret and apply local, federal, and state regulations, policies, and procedures.
Knowledge of and skill in using current Microsoft Office products and design software to create brochures, flyers, presentations, reports, and other marketing materials.
Ability to establish and maintain effective working relationships with childcare providers and local employers.
Ability to prioritize, organize, and manage multiple tasks and projects.
Ability to work independently under general supervision and effectively as part of a team with coworkers, TWC personnel, and partner agencies.
Ability to use critical thinking and deductive reasoning and provide clear, concise instructions.
Technical writing skills to develop standard operating procedures and produce reports.
Ability to travel within and outside the Rural Capital Area, with occasional overnight travel, up to 50% of the time.
Ability to attend monthly meetings and annual training.
Team player who models company HEART Principles.
Meets company driving requirements.

Responsibilities

Conduct individual assessments and provide career guidance and counseling to customers interested in services.
Determine eligibility for services and help customers maintain eligibility by ensuring attendance at required training, activities, and workshops and completion of job searches.
Provide detailed case management to prepare customers for employment leading to self-sufficiency.
Authorize and coordinate supportive services, including childcare, transportation, and special assistance.
Collaborate with the local Business Consultant.
Build relationships with local employers and consult with them about their needs, challenges, and opportunities to provide solutions.
Identify new and emerging local businesses that could use the organization’s services.
Conduct outreach and engagement to expand services to eligible community members.
Collaborate with the local Business Consultant to hold career and hiring events, including onsite hiring events for individual employers.
Maintain contacts with community resources and develop new connections to further service goals.
Develop partnerships with social services organizations and employers.
Travel within and outside the Rural Capital Area, including occasional overnight travel, to attend conferences, meetings, workshops, or training.
Attend monthly meetings, virtually or in person, and annual training.