Community Liaison - Dallas

Equus•Garland, TX

About The Position

The Community Liaison provides career guidance, counseling, and case management to customers seeking workforce services. The role assesses customers, determines and supports their eligibility, and coordinates supportive services such as childcare, transportation, and other assistance. It also works with employers, community organizations, and a local Business Consultant to expand service access and develop partnerships. The position supports employer engagement by identifying businesses, learning about their needs, and helping provide solutions. It also contributes to outreach, career and hiring events, and maintaining and developing community resource contacts. The role requires travel within and outside the Rural Capital Area, with occasional overnight travel, and participation in monthly meetings and annual training.

Requirements

Bachelor’s degree or higher in Human Services, Business, or a related field from an accredited college or university, or equivalent experience.
At least two years of experience in case management, business, or public administration.
Effective oral and written communication skills with diverse groups and personalities.
Ability to interpret and apply local, federal, and state regulations, policies, and procedures.
Knowledge of and skill in using current Microsoft Office products and design software to develop brochures, flyers, presentations, reports, and other marketing materials.
Ability to establish and maintain effective working relationships with childcare providers and local employers.
Ability to prioritize, organize, and manage multiple tasks and projects.
Ability to work independently under general supervision and effectively as part of a team with co-workers, TWC personnel, and partner agencies.
Ability to use critical thinking and deductive reasoning and provide clear, concise instructions.
Technical writing skills to develop standard operating procedures and produce reports.
Ability to travel within and out of the Rural Capital Area, with occasional overnight travel for conferences, meetings, workshops, or training, up to 50% of the time.
Ability to attend monthly meetings and annual training.
Team player who models company HEART Principles.
Meets company driving requirements.

Responsibilities

Conduct individual assessments and provide career guidance and counseling to customers interested in services.
Determine service eligibility and help customers maintain eligibility by supporting attendance at required training, activities, and workshops, as well as job searches.
Provide detailed case management and help customers prepare for employment leading to self-sufficiency.
Authorize and coordinate supportive services, including childcare, transportation, and other special assistance.
Collaborate with the local Business Consultant.
Build relationships with local employers and consult with them about their needs, challenges, and opportunities to provide concrete solutions.
Identify new and emerging businesses in the area that may use the services.
Conduct outreach and engagement to broaden services to eligible community members.
Collaborate with the local Business Consultant to hold career and hiring events, including onsite events for individual employers.
Maintain contacts with community resources and develop new contacts to further service goals.
Develop community partnerships with social services organizations and employers.
Attend monthly meetings, virtually or in person, and annual training.