Community Liaison - Dallas

Equus•Midland, TX

About The Position

The Community Liaison conducts assessments and provides career guidance and counseling to customers interested in services. The role determines customer eligibility, helps customers maintain eligibility through attendance at required activities and job searches, and provides detailed case management to prepare customers for employment leading to self-sufficiency. The position also authorizes and coordinates supportive services such as childcare, transportation, and other assistance. The Community Liaison works with a local Business Consultant to build employer relationships, understand employers’ needs and opportunities, identify businesses that could use the organization’s services, and coordinate career and hiring events. The role engages eligible community members, maintains and develops community-resource contacts, and builds partnerships with social services organizations and employers. Travel within and outside the Rural Capital Area may be required, including occasional overnight travel, with travel potentially up to 50% of the time.

Requirements

Bachelor’s degree or higher in Human Services, Business, or a related field from an accredited college or university, or equivalent experience.
At least two years of experience working in case management, business, or public administration.
Ability to communicate effectively and efficiently, orally and in writing, with diverse groups and personalities.
Ability to interpret and apply local, federal, and state regulations, policies, and procedures.
Knowledge of and skill in using current Microsoft Office products and design software to develop brochures, flyers, presentations, reports, and other marketing materials.
Ability to establish and maintain effective working relationships with childcare providers and local employers.
Ability to prioritize, organize, and manage multiple tasks and projects.
Ability to work independently under general supervision and effectively as part of a team with coworkers, TWC personnel, and partner agencies.
Ability to use critical thinking and deductive reasoning and provide clear, concise instructions.
Technical writing skills to develop standard operating procedures and produce reports.
Ability to travel within and outside the Rural Capital Area, including occasional overnight travel, up to 50% of the time.
Ability to attend monthly meetings, virtually or in person, and annual training.
Must be a team player and model company HEART Principles.
Must meet company driving requirements.

Responsibilities

Conduct individual assessments and provide career guidance and counseling to customers interested in services.
Determine eligibility for services and help customers maintain eligibility by ensuring attendance at required training, activities, and workshops and completion of job searches.
Provide detailed case management to prepare customers for employment leading to self-sufficiency.
Authorize and coordinate supportive services, including childcare, transportation, and special assistance.
Collaborate with the local Business Consultant.
Build relationships with local employers and consult with them about their needs, challenges, and opportunities to provide solutions.
Identify new and emerging businesses in the area that can use the organization’s services.
Conduct outreach and engagement to broaden services to eligible community members.
Collaborate with the local Business Consultant to hold career and hiring events, including onsite hiring events for individual employers.
Maintain existing contacts with community resources and develop new contacts to further service goals.
Develop community partnerships with social services organizations and employers.
Attend monthly meetings, virtually or in person, and annual training.
Travel within and outside the Rural Capital Area, including occasional overnight travel for conferences, meetings, workshops, or training, up to 50% of the time.