Community Liaison - Clinical

Sierra Healthcare•Las Cruces, NM

3d•Onsite

About The Position

Sierra Health Care is hiring a clinical community liaison to represent its home health and hospice services in the Las Cruces community. The role serves as a clinical resource for healthcare providers and referral partners, helps them understand services and eligibility, reviews referral documentation, and supports appropriate admissions and smooth starts of care. The liaison builds relationships with community partners and works with intake, admissions, clinical teams, and leadership to support timely, accurate transitions into care. The position is primarily field-based and involves patient interaction with some injury risk. It works independently with minimal daily oversight and reports to the Executive Director - Home Health & Hospice.

Requirements

Current, unrestricted RN or LPN/LVN license in New Mexico.
At least three years of clinical experience in home health, hospice, or a related healthcare setting.
Working knowledge of CMS Conditions of Participation, admission criteria, and interdisciplinary care processes.
Excellent communication skills and the ability to engage healthcare professionals with confidence.
Ability to review clinical information and explain care options clearly and accurately.
Proficiency with Microsoft Office, EMR systems, and CRM tools.
Valid driver’s license, reliable transportation, and proof of insurance.

Nice To Haves

BSN preferred.
Experience in healthcare marketing, referral management, or business development is a plus.

Responsibilities

Serve as a clinical resource for hospitals, physicians, skilled nursing facilities, assisted living communities, and other healthcare providers.
Review clinical documentation for referred patients to confirm appropriateness and eligibility for admission.
Work with clinical leadership to determine service level and ensure a smooth start of care.
Educate healthcare professionals, patients, and families about home health and hospice services and eligibility.
Build and maintain relationships with referral sources and community partners.
Partner with intake, admissions, and clinical teams to support timely starts of care and accurate clinical handoffs.
Participate in outreach and educational initiatives to raise awareness of Sierra’s programs.
Share feedback with leadership about referral patterns, market trends, and opportunities to improve services.
Maintain accurate documentation and timely data entry in appropriate systems.
Communicate with team members and community partners to support continuity of care.
Participate in departmental meetings, trainings, and process improvement efforts.
Maintain compliance with HIPAA and company privacy and confidentiality standards.
Foster a respectful, collaborative, and organized work environment in the field.
Work independently with minimal daily oversight and demonstrate initiative.
Provide courteous, timely, and professional customer service to internal and external stakeholders.
Adapt to changing responsibilities and complete assignments flexibly.
Use organizational technology systems and tools for communication, documentation, productivity, and data management.
Follow organizational policies, including the job description, mission, and Employee Handbook.
Communicate and interact professionally and respectfully to support team goals.
Perform other duties as assigned or required to discharge the position’s responsibilities and serve the company’s interests.