Community Liaison - Clinical

Sierra Home Health and Hospice•Las Cruces, NM

4d•Onsite

About The Position

Sierra Health Care is seeking a Clinical Community Liaison to serve as its clinical representative in the Las Cruces community. The role helps hospitals, physicians, care facilities, patients, and families understand home health and hospice services and supports patients as they transition into Sierra’s care. The position works with clinical leadership and intake, admissions, and clinical teams to assess referrals, determine service levels, and coordinate timely starts of care and accurate clinical handoffs. The role is primarily field-based and requires independent work with minimal daily oversight. It also includes maintaining documentation and data in appropriate systems, participating in meetings, training, and process-improvement efforts, and following HIPAA and company privacy, confidentiality, and other organizational policies. The liaison provides professional customer service, communicates respectfully with internal and external stakeholders, adapts to changing responsibilities, and performs other duties as assigned. Sierra Health Care is a nonprofit organization that has served Las Cruces since 1982. The company offers medical, dental, and vision coverage, PTO, a 401(k), and mileage reimbursement.

Requirements

Current, unrestricted RN or LPN/LVN license in New Mexico.
At least three years of clinical experience in home health, hospice, or a related healthcare setting.
Working knowledge of CMS Conditions of Participation, admission criteria, and interdisciplinary care processes.
Excellent communication skills and the ability to engage healthcare professionals with confidence.
Ability to review clinical information and explain care options clearly and accurately.
Proficiency with Microsoft Office, EMR systems, and CRM tools.
Valid driver’s license, reliable transportation, and proof of insurance.

Nice To Haves

BSN preferred.
Experience in healthcare marketing, referral management, or business development is a plus.

Responsibilities

Serve as a clinical resource for hospitals, physicians, skilled nursing facilities, assisted living communities, and other healthcare providers.
Review clinical documentation for referred patients to confirm appropriateness and eligibility for admission.
Work with clinical leadership to determine service level and ensure a smooth start of care.
Educate healthcare professionals, patients, and families about home health and hospice services and eligibility.
Build and maintain relationships with referral sources and community partners.
Partner with intake, admissions, and clinical teams to support timely starts of care and accurate clinical handoffs.
Participate in outreach and educational initiatives to raise awareness of Sierra’s programs.
Share feedback with leadership about referral patterns, market trends, and opportunities to improve services.
Maintain accurate documentation and timely data entry in appropriate systems.
Communicate clearly with team members and community partners to support continuity of care.
Participate in departmental meetings, trainings, and process-improvement efforts.
Maintain compliance with HIPAA and company privacy and confidentiality standards.
Foster a respectful, collaborative, and organized field work environment.
Work independently with minimal daily oversight and show initiative in completing responsibilities.
Provide courteous, timely, and professional customer service to internal and external stakeholders.
Adapt to changing responsibilities and demonstrate flexibility in completing assignments.
Use organizational technology systems and tools for communication, documentation, productivity, and data management.
Adhere to organizational policies, job descriptions, the company mission, and the Employee Handbook.
Communicate and interact professionally and respectfully to support team goals.
Perform other duties as assigned and required to discharge the role’s responsibilities in the company’s best interests.