Community Leasing Specialist -New Development Affordable Housing
About The Position
The Community Leasing Specialist interacts directly with prospective and current residents by marketing, showing, and leasing apartments. As a representative of the company, the specialist responds courteously and promptly to applicants and residents regarding leasing, marketing, and resident relations. The role supports the day-to-day operations of an affordable housing apartment community and contributes to achieving or exceeding budgeted occupancy goals. The specialist prepares the property for guests, conducts tours, markets apartments, supports leasing and renewals, and handles leasing documentation and resident communications. They also assist with resident functions, move-in and move-out procedures, and other community operations. This job description is a guide to expected duties and responsibilities; duties may be modified, and management may assign additional work within the scope of the organization’s work.
Requirements
- High school diploma or GED.
- Sales and customer service experience or knowledge.
- Complete in-house training within the first 90 days of employment.
- Demonstrate passion for the work, a pleasant demeanor, and a desire for success.
- Exhibit behavior consistent with the company's vision, mission, and core values, and contribute to an enjoyable working environment for self and others.
Nice To Haves
- Associate degree or equivalent from a two-year college or technical school.
- Experience with property management software.
- Low Income Housing Tax Credit (LIHTC) experience.
Responsibilities
- Prepare the property to receive guests before the office opens, following established procedures.
- Lease apartments and promote the property's products and services, contributing to team occupancy goals and achieving an acceptable closing ratio.
- Assist with day-to-day community operations, including answering phones, taking work orders, data entry, planning and hosting resident functions, and preparing the community newsletter.
- Conduct property tours for prospective residents, introducing community amenities and showing model apartments and available vacant market-rate units.
- Develop and apply effective telephone, personal sales, and customer service techniques.
- Design marketing campaigns, cold-call businesses to generate leads, and decorate units for use as show units.
- Maintain accurate inventories of available apartments, prospective residents, and current renewal information.
- Contact current residents in person and in writing to encourage lease renewals and negotiate rent increases.
- Prepare lease-related documents and move-in and welcome packages; explain lease documents to new and existing residents and ensure documents are complete and accurate before move-in.
- Pre-qualify prospective residents and conduct rental verifications in accordance with company and housing regulations.
- Follow established policies and procedures for applicant qualification, screening, and acceptance.
- Deliver resident gifts and assist with move-in and move-out procedures, including inspecting units before move-in to ensure they are clean and rent-ready.
- Complete in-house training within the first 90 days of employment.
- Perform additional duties within the scope of the organization's work as requested by management.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
