Community Leasing Specialist -New Development Affordable Housing

Columbia Residential Properties•Fort Worth, TX

About The Position

The Community Leasing Specialist interacts directly with prospective and current residents by marketing, showing, and leasing apartments. As the Company’s representative, the specialist responds courteously and promptly to applicants and residents regarding leasing, marketing, and resident relations. The role supports the daily operations of an affordable apartment community and helps achieve occupancy goals while following company policies and housing regulations. The specialist prepares the property and office for guests, conducts tours, markets available apartments and services, maintains apartment availability and prospect information, and supports lease renewals. The position also involves preparing and explaining lease and move-in documents, qualifying and screening applicants, and assisting with move-in and move-out procedures. Additional duties may be assigned by management within the scope of the work.

Requirements

High school diploma or GED.
Sales and customer-service experience or knowledge.
Complete in-house training within the first 90 days of employment.
Demonstrate passion for the work, a pleasant demeanor, and a desire for success.
Demonstrate behavior consistent with the Company’s Vision, Mission, and Core Values and contribute to an enjoyable working environment.

Nice To Haves

Associate’s degree or equivalent from a two-year college or technical school.
Property management software experience.
Low Income Housing Tax Credit (LIHTC) experience.

Responsibilities

Prepare the property for guests before the office opens, following established procedures.
Lease apartments and promote the property’s products and services to help meet or exceed budgeted occupancy goals.
Assist with daily community operations, including answering phones, taking work orders, entering data, and planning or hosting resident functions.
Conduct property tours, introduce prospects to community amenities, and show model apartments or available vacant units.
Develop and apply effective telephone, sales, and customer-service techniques.
Design marketing campaigns, cold-call businesses to generate leads, and decorate units to create show units.
Maintain accurate records of available apartments, prospective residents, and renewal information.
Contact residents about lease renewals and negotiate rent increases.
Prepare lease-related documents, move-in documents, and welcome packages; explain documents to new and existing residents.
Ensure required documents are completed accurately before residents move in.
Pre-qualify prospective residents and verify rental information in accordance with company and housing regulations.
Follow established policies and procedures for applicant qualification, screening, and acceptance.
Deliver resident gifts and assist with move-in and move-out procedures, including inspecting units before move-in to ensure they are clean and rent-ready.
Complete in-house training within the first 90 days of employment.
Perform additional duties within the scope of the work as requested by management.