Community Leasing Manager

Core Spaces•East Lansing, MI

5d•Onsite

About The Position

The Community Leasing Manager manages the property’s leasing function and provides day-to-day leadership to the onsite leasing team. The role oversees leasing strategy, team performance, and operational execution to achieve occupancy, conversion, and revenue goals. It serves as a key business leadership role, with regular oversight of Leasing Associates and Community Concierges and accountability for effective operations, alignment with company standards, and compliance with applicable policies and legal requirements. The manager owns leasing performance outcomes, develops and implements leasing and marketing strategies, analyzes performance data, and directs marketing and leasing execution. The role partners with the Property Manager and cross-functional teams on property goals, resident experience, special projects, and process improvements. The position may require additional hours, including evenings and weekends, based on business needs, and occasional lifting and moving of objects up to 50 pounds.

Requirements

High school graduate; a college degree is preferred but not required.
At least 2 years of experience in property management or a related field.
Proven track record of driving leasing performance, including occupancy, traffic conversion, and revenue outcomes.
Demonstrated ability to lead, coach, and influence team performance to achieve business goals.
Experience participating in hiring, training, and performance management of team members.
Ability to analyze performance data and translate insights into actionable leasing and marketing strategies.
Ability to exercise independent judgment and make decisions in a fast-paced, customer-facing environment.
Strong communication, organizational, and problem-solving skills.
Availability for additional hours, including evenings and weekends, as needed based on business needs.
Ability to occasionally lift and move objects up to 50 pounds; work may involve bending, stooping, and lifting throughout the day.

Nice To Haves

Experience leasing in the student housing industry.
Background in social media marketing, including creating engaging content and managing social media platforms.
Proficiency in Canva or similar design tools.
Experience with Entrata or similar property management software.

Responsibilities

Direct and oversee Leasing Associates and Community Concierges, including creating their schedules.
Coach and direct leasing staff to support performance, accountability, and development.
Participate in hiring by interviewing candidates and recommending final hiring decisions.
Provide input into performance evaluations, disciplinary actions, and termination decisions.
Lead training and onboarding to ensure consistent execution of leasing standards and processes.
Monitor team performance and implement strategies to improve productivity, conversion, and customer experience.
Own property leasing outcomes, including occupancy, traffic conversion, and revenue contribution.
Develop and implement leasing and marketing strategies, including decisions concerning pricing, promotions, and outreach initiatives.
Analyze leasing trends, traffic, and performance data to adjust strategies and drive results.
Partner with the Property Manager to align leasing strategy with broader property and financial goals.
Oversee marketing campaigns, events, and outreach initiatives, ensuring alignment with brand standards and business goals.
Direct the team’s leasing activities and ensure consistent, effective execution.
Manage daily leasing operations for efficiency, compliance, and alignment with company standards.
Ensure adherence to company policies, procedures, and legal requirements.
Maintain accurate and timely leasing and marketing reporting.
Provide leadership oversight during peak operational periods, including team execution of move-ins, move-outs, and turnover activities.
Partner with the Property Manager and cross-functional teams on initiatives affecting leasing performance and resident experience.
Contribute to assigned special projects, process improvements, and operational initiatives.
Complete assigned HR/People Operations responsibilities.

Benefits

Competitive pay.
Generous paid time off.
Paid holidays, including the employee’s birthday.
Paid parental leave beginning after 90 days.
Paid volunteer time off.
Health plan options beginning within at least 30 days of employment.
Yearly meditation app subscription.
Employee Assistance Program (EAP).
Company retirement options including a 401(k) with matching and a Roth account option.
A culture and work environment emphasizing belonging and employee voice.