Community Leasing Manager

Core Spaces•Cincinnati, OH

About The Position

The Community Leasing Manager manages the leasing function and provides day-to-day leadership for the onsite leasing team. The role oversees leasing strategy, team performance, and operational execution to achieve occupancy, conversion, and revenue goals for an assigned property. It is a key business leadership role with responsibility for directing Leasing Associates and Community Concierges, making independent decisions about leasing and marketing strategies, analyzing performance data, and ensuring operations meet company standards and applicable legal requirements. The manager owns leasing performance outcomes and develops strategies involving pricing, promotions, outreach, marketing, and team execution. The role partners with the Property Manager and cross-functional teams on property goals and resident experience, while maintaining effective, compliant operations and accurate reporting. Additional hours, including evenings and weekends, may be needed based on business needs. The position may occasionally require lifting and moving objects up to 50 pounds, as well as bending and stooping.

Requirements

High school graduate; a college degree is preferred but not required.
Two years of experience in property management or a related field.
Proven track record of driving leasing performance, including occupancy, traffic conversion, and revenue outcomes.
Demonstrated ability to lead, coach, and influence team performance to achieve business goals.
Experience participating in hiring, training, and performance management of team members.
Ability to analyze performance data and translate insights into actionable leasing and marketing strategies.
Ability to exercise independent judgment and make decisions in a fast-paced, customer-facing environment.
Strong communication, organizational, and problem-solving skills.
Availability for additional hours, including evenings and weekends, as needed based on business needs.
Ability to occasionally lift and move objects up to 50 pounds and bend and stoop as situations may require.

Nice To Haves

Proven track record in leasing within the student housing industry.
Strong background in social media marketing, including creating engaging content and managing social media platforms.
Proficiency in Canva or similar design tools for creating graphics and promotional materials.
Experience with Entrata or similar property management software.

Responsibilities

Direct and oversee Leasing Associates and Community Concierges, including creating their schedules.
Coach and direct staff to support performance, accountability, and development.
Participate in hiring by interviewing candidates and making recommendations in final hiring determinations.
Provide input and recommendations on performance evaluations, disciplinary actions, and termination decisions.
Lead staff training and onboarding to ensure consistent execution of leasing standards and processes.
Monitor team performance and implement strategies to improve productivity, conversion, and customer experience.
Own property leasing outcomes, including occupancy, traffic conversion, and revenue contribution.
Develop and implement leasing and marketing strategies, including decisions about pricing, promotions, and outreach initiatives.
Analyze leasing trends, traffic, and performance data to adjust strategies and drive results.
Partner with the Property Manager to align leasing strategy with property and financial goals.
Oversee marketing campaigns, events, and outreach initiatives and ensure alignment with brand standards and business goals.
Direct the team’s execution of leasing activities to ensure consistency and effectiveness.
Manage daily leasing operations for efficiency, compliance, and alignment with company standards.
Ensure adherence to company policies, procedures, and legal requirements.
Maintain accountability for accurate and timely leasing and marketing reporting.
Provide leadership oversight during peak operational periods, including move-ins, move-outs, and turnover activities carried out by the team.
Partner with the Property Manager and cross-functional teams on initiatives affecting leasing performance and resident experience.
Contribute to assigned special projects, process improvements, and operational initiatives.
Complete assigned HR/People Operations responsibilities.
Work additional hours, including evenings and weekends, as needed based on business needs.
Occasionally lift and move objects up to 50 pounds, with bending and stooping as situations may require.

Benefits

A culture that provides a sense of belonging.
Competitive pay that values contributions.
Generous paid time off.
Paid 14 or more holidays, including the employee’s birthday.
Paid parental leave beginning after 90 days.
Paid volunteer time off.
Health plan options that begin within at least 30 days of employment.
Yearly subscription to a meditation app.
An environment that gives employees a voice to share their perspectives.
Employee Assistance Program for confidential support services.
Company retirement options, including a 401(k) with matching and a Roth account option.