Community Leasing Associate

Fairfield • Poway, CA

4d

About The Position

The Community Leasing Associate represents Fairfield to prospective residents, guides them through the leasing process, and helps create exceptional living experiences. The role combines sales, customer service, and marketing to support the community’s success. The associate also manages lease files and records, uses Yardi software for leasing processes, updates social media, assists with advertising, and stays informed about local market trends.

The position is at West Village Poway, a 212-unit community. It requires a high school diploma or equivalent, at least one year of customer service, sales, or retail experience, and intermediate knowledge of Microsoft Outlook, Word, and Excel. A valid driver’s license may be required. Leasing or real estate experience is preferred, as is experience with Yardi or similar property management software.

The role includes working safely and cooperatively with others, meeting performance standards in stressful conditions, communicating effectively and respectfully, and following applicable laws and company policies. Duties involve access to residents’ homes and confidential resident information, including financial information.

Requirements

• High school diploma or equivalent required.
• Minimum of one year of experience in customer service, sales, or retail required.
• Intermediate knowledge of Microsoft Outlook, Word, and Excel required.
• A valid driver’s license may be required.

Nice To Haves

• Leasing or real estate experience preferred.
• Experience using Yardi or similar property management software is a plus.

Responsibilities

• Serve as the first point of contact for prospects and residents.
• Drive the leasing process and close deals.
• Deliver outstanding service to exceed expectations.
• Manage lease files and maintain accurate records.
• Use Yardi software for leasing processes.
• Update social media and assist with advertising.
• Stay informed about local market trends.
• Work safely and cooperatively with others, including supervisors.
• Adhere to performance standards despite stressful conditions.
• Communicate effectively and respectfully to ensure exceptional customer service.
• Follow federal, state, and local laws and company policies.

Benefits

• Paid time off, including sick days.
• Paid holidays.
• Paid time off for volunteering activities (optional).
• Matched 401(k).
• Medical, dental, and vision insurance.
• Flexible spending account.
• Life insurance.
• Training, coaching, and mentoring for career development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED