Community Experience Director

Urban Ecology Center•Milwaukee, WI

46d•Onsite

About The Position

As the Community Experience Director, you will lead the Community Experience team in achieving all goals and outcomes related to the UEC’s on-site community experience. You will align daily practices guided by our niche in urban foundational nature-based educational experience and ecological revitalization, which includes connection to space, staff, and each other. This role makes sure that the target audience's needs and interests are central to all decision-making and ensures CE organizational goals are aligned with daily operations. You ensure that each team has documented policies and procedures to support their work, and lead annual and ongoing CE planning to ensure continuity in the visitor experience. The Community Experience Director collaborates extensively internally and serves as the primary UEC representative at top priority city-wide associations, partnerships, and networks connected to our CE work.

Requirements

Minimum of 8-10 years of experience in a related field (such as natural resources, museum education, community development, environmental education, non-profit management) which could include attainment of a post-secondary degree or progressive work experience in a community-focused, customer-service oriented, or non-profit organization.
Minimum of 5 years of experience managing people (staff or volunteers) is required.
Must have a valid driver’s license and the ability to meet the requirements of insurability under Urban Ecology Center’s commercial vehicle insurance policy.
Ensures Accountability: Holding self and others accountable to meet commitments
Drives Engagement: Creating a culture where people are motivated to do their best to help the organization achieve its outcomes
Instills Trust: Gaining the confidence and trust of others through integrity, consistency, and authenticity
Decision Quality: Makes sound decisions, even in the absence of complete information
Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations
Resourcefulness: Securing and deploying resources effectively and efficiently
Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action
Plans and Aligns: planning and prioritizing work to meet commitments aligned with organizational goals
Interdepartmental Vision: the organizing and developing of systems that serve ALL of the UEC's communities and leveraging assets that multiple departments are investing funds and time into.
Strategic Management: you can formulate and implement major goals and initiatives, including the management of revenue and expenses, that lead to the organizational achievement of our strategic plan.
Community activation: you understand the approaches and tools of grassroots community organizing.
Change leadership: guides individuals and organizations through periods of transformation, including communication, leadership, strategic thinking, analytical skills, and the ability to manage resistance and stakeholders.
You demonstrate strong cultural competency and are committed to equity, dignity, and justice.
Affinity to and ability to model the Urban Ecology Center's mission, vision, and values.

Nice To Haves

Experience in a collaborative, team-based setting is recommended.
A background in event coordination, experience design, program development, or relevant work is recommended.
Experience working with community groups is recommended.
Bilingual Spanish/English skills are highly desired!

Responsibilities

Lead the Community Experience Managers; ensure coordination of annual, quarterly, and monthly plans for the onsite visitor experience
Provide on-site leadership to facilitate and guide the experience at each branch in coordination with UEC’s department leaders
Determine public operation hours for all branches based on community needs and feedback
Collaborate with Ecology and Education Directors and the Marketing & Development team to ensure clear communication and sharing of information between teams that impact the community experience onsite
Establish organization-wide standards for the onsite experience in terms of intake, messaging, and public space engagements
Provide leadership to team members during the partner intake process as needed, which may include direct partner follow-up, decision-making, or communication guidance
Represent the UEC at community meetings, associations, and networking events as it aligns with organizational priorities in Community Experience.
Share information and connects UEC staff with partners and organizations that align with our goals
Support the CE Manager and CE Coordinator in determining the appropriate pathway for community members and potential partners to collaborate with the UEC
Support or lead projects that impact the community experience at branches in partnership with other departments
Connect other UEC leaders with needs from the community experience as it pertains to their areas
Support the CE Manager and CE Coordinator in creating work streams that facilitate information moving smoothly and consistently between teams
Support or co-lead community events in partnership with the Community Program Director
Establish and oversee a department-wide scheduling system that ensures that all branches are properly staffed and supported during public open hours and community events
Supervise the CE Managers and create a team environment for them to work on shared goals and priorities together
Oversee the development and management of the department and branch budgets