Community Experience Associate

Thrive Companies•Columbus, OH

1d•$21•Onsite

About The Position

The Community Management Associate (CMA) maintains the Thrive Experience and White Glove standard throughout the community, providing quality assurance and excellent service to residents and prospective residents. The role helps keep the community’s approach, lobby, amenities, common areas, and apartment homes clean and ready. It includes opening, sparkling, and staging vacant tour homes at the beginning of each business day and shutting them down at the end of the day. The CMA performs administrative tasks related to applicant approval, lease signing, approval notifications, and move-in orientation. The role also supports leasing activity, resident retention, service requests, payments, move-ins and move-outs, and lease renewals. The position is on-site at Jeffrey Park in Columbus, Ohio, reports to the Community Manager, and requires weekend availability.

Requirements

High school degree or equivalent required.
Strong sense of responsibility, ownership, and accountability.
Knowledge of, or ability to adhere to, applicable federal, state, and city regulations, including Fair Housing, health, and safety policies and procedures.
Ability to work independently and as part of a team.
Strong customer service skills.
Strong attention to detail, accuracy, organization, multitasking, planning, and time management skills.
Ability to follow and ensure others follow safety policies and procedures.
Excellent interpersonal skills, including strong verbal and written communication.
Positive, get-the-job-done attitude.
Flexibility to work in a fast-paced environment with changing priorities, including outside normal business hours when necessary.
Strong sense of urgency and ability to work under pressure, during emergencies, and in time-sensitive situations.
Ability to troubleshoot problems and devise creative solutions.
Knowledge of, or ability to learn, community management software in a timely manner.
Weekend availability is required.

Nice To Haves

Bachelor’s degree in Community Management, Real Estate, Business Administration, or a related field.
Two to four years of related community management experience.
Experience with community management software systems and Microsoft Office.

Responsibilities

Prepare the community each day to meet Thrive Experience and White Glove standards.
Maintain quality and cleanliness throughout the approach, lobby, amenities, common areas, vacant tour-home approaches, and model homes.
Open, sparkle, and stage vacant tour homes at the beginning of each business day and shut them down at the end of the business day.
Receive application-process handoffs from leasing staff and ensure leases and addenda are correct.
Assist the leasing team by conducting community tours and initiating the lease sales process for overflow leads and unscheduled walk-ins.
Conduct applicant credit and criminal background checks, income verification, and rental verification.
Perform administrative functions for application approval, lease signing, approval notifications, next steps, and move-in orientation.
Comply with Fair Housing laws and company rules and regulations.
Maintain accurate knowledge of all aspects of the community.
Maintain resident files in accordance with company and regulatory agency policies.
Assist residents with service requests and enter requests into the property software.
Collect rental payments and other fees.
Follow up with residents as needed to ensure customer satisfaction.
Assist with the move-in and move-out process.
Manage the lease renewal process.
Respond to calls, emails, and site visits in a timely manner.
Perform other duties as assigned.