Community Engagement Manager Internal Applicants Only

Housing Opportunity Com • Silver Spring, MD

2d • Hybrid

About The Position

The Housing Opportunities Commission of Montgomery County (HOC) is seeking a Community Engagement Manager to lead its Resident Services Department. This role focuses on Program Development, Strategic Partnerships, and Community Engagement, aligning with the Cradle-to-Career Model and Whole Family approach. The Community Engagement Manager will oversee key programs such as Youth Enrichment Services (YES), Adult Education & Workforce Development (AEWD), and the Fatherhood Initiative Program (FIP), as well as large-scale resident events and special initiatives. This is a hybrid position, allowing for remote work after a 6-month probation period. The manager will report to the Vice President of Resident Services.

Requirements

• At least ten (10) years of substantial and demonstrable experience in the field of Social Work, Social Services, Human Services, or a related field.
• At least five (5) years in a supervisory or leadership role.
• Master’s degree in Social Work, Human Services, Psychology, Sociology or a related field.
• Strong program development, project management, and organizational leadership skills.
• Excellent interpersonal skills, cultural humility, and the ability to engage sensitively and constructively with department and agency leadership.
• Exceptional oral communication skills including comfort with speaking publicly in a variety of settings and ability to articulate complex ideas clearly and persuasively.
• Effective written communication skills including experience with preparing reports, briefings, and other written content.
• Ability to work independently, meet deadlines and exercise good judgment.
• Knowledge of program development, implementation and evaluation.
• Exceptional leadership skills with the ability to coach and guide staff.
• Considerable knowledge of Social Work/Social Service practices and programs.
• Knowledge of subsidized housing programs.
• Advanced knowledge of Microsoft Excel, Word, and PowerPoint.
• Internal applicants only.

Nice To Haves

• An equivalent combination of education and experience may be accepted.

Responsibilities

• Provide overall leadership, management and strategic direction to staff within the Community Engagement team.
• Oversee the day-to-day operations of the unit.
• Directly supervise four full-time staff: (1) Community Engagement Supervisor, (2) Program Specialists, and (1) Program Assistant. Occasionally supervise temporary staff.
• Co-develop program guidelines, procedures, and policies for staff.
• Coach and mentor team members to grow their skills ensuring employees receive ongoing training.
• Represent HOC at meetings, events and partner engagements.
• Develop and implement a comprehensive community engagement strategy that aligns programs, events, services and initiatives with the Cradle-to-Career Model and Whole Family approach.
• Oversee and administer key programs such as Youth Enrichment Services (YES), Adult Education & Workforce Development (AEWD), and the Fatherhood Initiative Program (FIP) and provide oversight for annual large-scale resident events.
• Conduct special initiatives and support emergency response efforts for residents of HOC properties as needed.
• Cultivate and maintain trusted relationships with a wide range of non-profit, for-profit, and government organizations focused in education, employment, health, general social services, nutrition, childcare, legal, and other relevant industries.
• Collaborate internally with the legal and procurement divisions to establish formal agreements.
• Develop, monitor, and report key performance metrics and program outcomes to assess the value and impact of services delivered.
• Oversee data collection, analysis, and processes for continuous improvements.
• Ensure programs meet grant standards where applicable.
• Manage the affiliated operating budgets for all programs and services.
• Perform other duties as assigned.

Benefits

• HOC is an equal opportunity employer committed to diversity and inclusion in the workplace.
• HOC promotes a drug-free workplace.
• HOC conducts criminal background checks, employment reference checks, and where applicable, reviews driving records in determining suitability for employment.
• Selected applicants will be required to submit to pre-employment drug and alcohol screening.
• Employment is contingent upon drug and alcohol test results.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager