Community Engagement Manager Internal Applicants Only

Housing Opportunity Com • Silver Spring, MD

1d • $79,937 - $133,622 • Hybrid

About The Position

The Housing Opportunities Commission of Montgomery County (HOC) is seeking a dynamic, collaborative, and purpose-driven leader for the role of Community Engagement Manager. This position, reporting to the Vice President of Resident Services, will focus on Program Development, Strategic Partnerships, and Community Engagement. The Community Engagement Manager will provide overall leadership, management, and strategic direction to the Community Engagement team, overseeing day-to-day operations and supervising four full-time staff members. The role involves developing and implementing a comprehensive community engagement strategy, overseeing key programs such as Youth Enrichment Services (YES), Adult Education & Workforce Development (AEWD), and the Fatherhood Initiative Program (FIP), and cultivating relationships with various organizations. Additionally, the manager will be responsible for developing, monitoring, and reporting on key performance metrics, managing budgets, and ensuring programs meet grant standards. This is a hybrid position, allowing for remote work two days a week after a successful 6-month probation period.

Requirements

• At least ten (10) years of substantial and demonstrable experience in the field of Social Work, Social Services, Human Services, or a related field.
• At least five (5) years in a supervisory or leadership role.
• Master’s degree in Social Work, Human Services, Psychology, Sociology or a related field.
• Strong program development, project management, and organizational leadership skills.
• Excellent interpersonal skills, cultural humility, and the ability to engage sensitively and constructively with department and agency leadership.
• Exceptional oral communication skills including comfort with speaking publicly in a variety of settings and ability to articulate complex ideas clearly and persuasively.
• Effective written communication skills including experience with preparing reports, briefings, and other written content.
• Ability to work independently, meet deadlines and exercise good judgment.
• Knowledge of program development, implementation and evaluation.
• Exceptional leadership skills with the ability to coach and guide staff.
• Considerable knowledge of Social Work/Social Service practices and programs.
• Knowledge of subsidized housing programs.
• Advanced knowledge of Microsoft Excel, Word, and PowerPoint.

Nice To Haves

• An equivalent combination of education and experience may be accepted.

Responsibilities

• Provide overall leadership, management and strategic direction to staff within the Community Engagement team; oversee the day-to-day operations of the unit; directly supervise four full-time staff: (1) Community Engagement Supervisor, (2) Program Specialists, and (1) Program Assistant. Occasionally supervise temporary staff.
• Co-develop program guidelines, procedures, and policies for staff.
• Coach and mentor team members to grow their skills ensuring employees receive ongoing training.
• Represent HOC at meetings, events and partner engagements.
• Develop and implement a comprehensive community engagement strategy that aligns programs, events, services and initiatives with the Cradle-to-Career Model and Whole Family approach.
• Oversee and administer key programs such as Youth Enrichment Services (YES), Adult Education & Workforce Development (AEWD), and the Fatherhood Initiative Program (FIP) and provide oversight for annual large-scale resident events.
• Conduct special initiatives and support emergency response efforts for residents of HOC properties as needed.
• Cultivate and maintain trusted relationships with a wide range of non-profit, for-profit, and government organizations focused in education, employment, health, general social services, nutrition, childcare, legal, and other relevant industries.
• Collaborate internally with the legal and procurement divisions to establish formal agreements.
• Develop, monitor, and report key performance metrics and program outcomes to assess the value and impact of services delivered.
• Oversee data collection, analysis, and processes for continuous improvements.
• Ensure programs meet grant standards where applicable.
• Manage the affiliated operating budgets for all programs and services.
• Perform other duties as assigned.

Benefits

• HOC is an equal opportunity employer committed to diversity and inclusion in the workplace.
• HOC promotes a drug-free workplace.
• HOC conducts criminal background checks, employment reference checks, and where applicable, reviews driving records in determining suitability for employment.
• Selected applicants will be required to submit to pre-employment drug and alcohol screening.
• Employment is contingent upon drug and alcohol test results.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager