Guest Services - Assistant Manager - INTERNAL APPLICANTS ONLY

Loveland Ski Area•Georgetown, CO

just now•$27 - $32•Onsite

About The Position

This is a full-time, seasonal benefited leadership position. The role involves assisting the Guest Service Manager in leading department employees and managing daily operations. Responsibilities include interacting with the public on-mountain and in base areas, maintaining high-quality operations during high-volume periods by supporting other departments, supervising and coaching team members, and conducting inspections of Loveland shuttle buses and on-mountain warming cabins. The Assistant Manager will also assist with scheduling, training, budget management, administrative tasks, monitoring performance, overseeing employee recognition programs, and implementing procedures to meet departmental goals. This role requires stepping in for the Manager in their absence and contributing to a productive, organized work environment, with a strong focus on safety awareness and creating a positive experience for guests and employees.

Requirements

High school diploma, or equivalent.
Minimum 2 years’ experience in a supervisory/leadership role.
Knowledge of, and familiarity with Loveland Ski Areas.
Basic proficiency with Microsoft Office Applications.
Must be between 25-70 years of age and possess a minimum Class C Commercial License with passenger endorsement with an acceptable driving record (MVR); must be registered with FMCSA Clearinghouse.
Minimum 5 years’ experience operating a CMV.
Experience driving passenger vehicles in mountainous areas and in inclement weather.
Ability to adhere to all D.O.T. and CCSC safety policies and procedures including pre-employment and random alcohol/controlled substance testing.
Ability to lift, carry, push, pull up to 25 lbs.
Intermediate skiing/riding ability for mountain duties.
Must be willing to work weekends and all holidays.
Excellent guest service skills, ability to de-escalate situations when needed.
Ability to communicate clearly and professionally in English to deliver and understand verbal and written communications.
Ability to lead in a fast paced, sometimes high pressure environment.
Ability to help lead a team toward achieving set goals, motivate individual performance, and hold team members accountable to ensure team success, while leading by example.

Nice To Haves

Ability to communicate in Spanish.

Responsibilities

Assist Manager in overall department leadership including, but not limited to, directing daily operations; assisting with training, supervision, evaluation, and coaching, providing leadership and supervision of up to 20 team members; assisting with departmental budget management and weekly scheduling; and coordinating/communicating with other departments, as needed.
Operate Commercial Motor Vehicles in a safe efficient manner, adhering to established defensive driving practices and FMCSA regulations.
Transport guests between Loveland base areas. Able to drive on mountainous highways in all weather conditions, including extreme weather and road conditions.
Conduct regular inspections of Loveland buses and maintenance of on-mountain cabins, including cleaning, snow removal and trash removal.
Work outdoors in extreme weather conditions at high altitude.
Provide a positive experience for guests and employees, with safety and fun as top priorities.
Maintain a culture focused on safety, holding high standards of safety awareness in all aspects of the job.
Be knowledgeable of and familiar with Loveland Ski Area terrain and premises.