Guest Services - Assistant Manager - INTERNAL APPLICANTS ONLY

Loveland Ski Area•Georgetown, CO

16h•Onsite

About The Position

Responsible for assisting Guest Service Manager in leading department employees and navigating challenges of daily operations. Maintain interactions with public on-mountain and in base areas, and maintain high quality operations on high volume days by assisting other departments. Supervise and coach team members, conducting regular inspections of Loveland shuttle buses and on-mountain warming cabins. Assist with scheduling, training, budget management, and administrative tasks; monitor performance and compliance with workplace standards; oversee and create methods of employee recognition; and help implement procedures to meet departmental goals. Step in for the Manager in the Manager’s absence, contributing to a productive, organized work environment. The Assistant Manager will help to create and maintain a culture focused on safety, holding high standards of safety awareness in all aspects of the job. Must be knowledgeable of and familiar with Loveland Ski Area terrain and premises. Every employee is responsible for providing a positive experience for our guests and employees, with safety and fun as our top priorities.

Requirements

High school diploma, or equivalent.
Minimum 2 years’ experience in a supervisory/leadership role.
Knowledge of, and familiarity with Loveland Ski Areas.
Basic proficiency with Microsoft Office Applications.
Must be between 25-70 years of age and possess a minimum Class C Commercial License with passenger endorsement with an acceptable driving record (MVR); must be registered with FMCSA Clearinghouse.
Minimum 5 years’ experience operating a CMV.
Experience driving passenger vehicles in mountainous areas and in inclement weather.
Ability to adhere to all D.O.T. and CCSC safety policies and procedures including pre-employment and random alcohol/controlled substance testing.
Ability to lift, carry, push, pull up to 25 lbs.
Intermediate skiing/riding ability for mountain duties.
Must be willing to work weekends and all holidays.
Excellent guest service skills, ability to de-escalate situations when needed.
Ability to communicate clearly and professionally in English to deliver and understand verbal and written communications.
Ability to lead in a fast paced, sometimes high pressure environment.
Ability to help lead a team toward achieving set goals, motivate individual performance, and hold team members accountable to ensure team success, while leading by example.

Nice To Haves

Ability to communicate in Spanish, a plus.

Responsibilities

Assist Manager in overall department leadership including, but not limited to, directing daily operations; assisting with training, supervision, evaluation, and coaching, providing leadership and supervision of up to 20 team members; assisting with departmental budget management and weekly scheduling; and coordinating/communicating with other departments, as needed.
Ability to operate Commercial Motor Vehicles in a safe efficient manner, adhering to established defensive driving practices and FMCSA regulations.
Transport guests between Loveland base areas.
Able to drive on mountainous highways in all weather conditions, including extreme weather and road conditions.
Conduct regular inspections of Loveland buses and maintenance of on-mountain cabins, including cleaning, snow removal and trash removal.
Ability to work outdoors in extreme weather conditions at high altitude.