Community Engagement Director

Reading Partners • San Francisco, CA

2d • Hybrid

About The Position

Reading Partners is seeking a Community Engagement Director (CED) for its San Francisco Bay Area (SFBA) region. This role is crucial for strengthening volunteer recruitment, deepening team ownership, and preparing the region for greater leadership and scale. The CED will manage a team including a full-time Community Engagement Associate and four AmeriCorps Volunteer Coordinators. The position is externally focused, leading strategy, building community partnerships, and driving volunteer engagement metrics. This is an in-person role requiring travel across the Bay Area, based primarily in Oakland or San Francisco offices.

Requirements

• Demonstrate knowledge of the San Francisco Bay Area education landscape and broader community.
• 5+ years of progressive leadership experience in customer service, marketing, client management, community organizing, or a similar field.
• 3+ years of direct management experience of volunteers, interns, and/or emerging professionals.
• Database management experience with systems and a high level of comfort with Google Apps.
• Access to reliable transportation to travel within a defined geographic region daily when safe to do so under county guidelines.
• Flexibility and adaptability in work style and work schedule, including some night and weekend time.
• Hold a Bachelor’s degree and/or equivalent prior experience.
• Demonstrate a commitment to fostering a dynamic and collaborative work environment.
• Display a deep belief in our mission and root your work in our core values.
• Ability to prove eligibility to work legally in the U.S. and that you are at least 18 years of age.

Nice To Haves

• AmeriCorps, Peace Corps, or other national service alum/alumna.
• Significant experience leveraging Salesforce to track and analyze volunteer data.
• Experience working in the launch or growth phases of organizations.

Responsibilities

• Create and drive an innovative and sustainable community engagement strategy to meet and exceed volunteer recruitment targets.
• Oversee volunteer recruitment and onboarding strategy to meet a minimum of 1,200+ online and in-person tutors annually.
• Drive operational efficiencies in volunteer recruitment, onboarding, and retention processes.
• Ensure at least 70% of sessions are delivered by volunteers.
• Oversee volunteer recruitment and appreciation events, and strategize the leverage of other public events.
• Oversee strategy ideation for school placement and federal work-study students, ensuring compliance with local universities.
• Leverage CE systems such as Salesforce to analyze volunteer data and develop data-driven recruitment and engagement strategies.
• Collaborate with National CE to support compliance, volunteer operations, policies, district requirements, and background check procedures.
• Maintain a high rate of volunteer retention, year over year, of at least 45%, with a goal to achieve 60% by 2027.
• Generate more than 1,500+ leads annually with a conversion rate of 25%, and aim to increase both annually.
• Achieve 90% or higher volunteer satisfaction rating on the end-of-year survey.
• Increase the number of volunteers who deliver at least 20 sessions.
• Increase tutor representation in the pipeline by 5% in underrepresented demographic areas (African American, Latinx, and male).
• Develop external and internal relationships with key stakeholders and collaborate closely with the Executive Director and local development staff.
• Manage a portfolio of 20-40 highest stakes partner organizations, ensuring they meet or exceed enrollment goals.
• Build partnerships with government entities and develop new models for partnership.
• Engage with the 14 SFBA Board of Directors as needed.
• Oversee regional marketing and communications for volunteer and partner networks.
• Collaborate with the Program Director and Program team on site-specific goals for tutors.
• Work closely with the Community Engagement Manager to track progress monitoring as it pertains to lead and lag measures for impact goals.
• Closely monitor monthly benchmarks to ensure student-tutor pairings are 90% by winter closure.
• Maintain communication flow with the program to ensure proper forecasting for empty seats as relates to tutor vacancies at specific direct service school sites.
• Lead the Community Engagement team in regional innovations to adapt to changing education landscapes.
• Instill a culture of strong ownership and accountability within the Community Engagement team.
• Design new regional processes for recruiting and onboarding returning and new volunteers for online programming, ensuring 100% compliance and safety for students.
• Create and oversee processes for recruiting and managing alternative volunteer positions outside of Reading Partners’ one-on-one tutoring model.
• Create engagement and appreciation strategies for stakeholder networks to ensure tutor and ambassador pipelines for future years.
• Lead the community engagement function at the regional level with a focus on strengthening efficiency, fostering deep ownership among team members, and preparing the function for expanded leadership impact.
• Demonstrate an ability to provide clear guidance and goals, to delegate effectively, to provide growth opportunities, and to support measurable progress.
• Demonstrate an advanced ability to build and leverage sustainable partnerships.
• Leverage existing relationships and build new transformational relationships in the community.
• Establish highly collaborative cross-functional relationships and collaborate effectively with all internal stakeholders.
• Celebrate wins with all stakeholders.
• Externally, demonstrate the ability to genuinely promote Reading Partners and our mission through a variety of strategies.
• Provide excellent customer service to partners and volunteers.
• Have a high level of comfort with public speaking and with crafting mass communications.
• Be able to differentiate communication and deliver compelling messaging that is tailored to your audience.
• Internally, set up strong systems for cross-departmental communication/ collaboration and messaging, tailor communication to audiences, and contextualize messaging.
• Demonstrate a strong aptitude for effective communication, remotely and in person, with direct reports, school stakeholders, and other Reading Partners staff.
• Be able to conduct difficult conversations with grace and ease.
• Support the regional growth strategy by forecasting volunteer capacity needs.
• Create and drive innovative community engagement strategies for growing and/or changing regional needs.
• Interpret and act on CE data from systems to develop informed recruitment and engagement strategies.
• Create transformational partnership solutions in the face of competition for resources, time, etc., with a high degree of adaptability and flexibility.
• Anticipate challenges and/or questions, and proactively execute solutions.
• Always act in accordance with larger strategic priorities and make measurable progress against these larger goals through partnerships and internal team members.
• Be able to make quick, sound, and on-the-fly decisions that consider all stakeholders.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• Flex spending accounts
• Generous paid time off
• Commuter benefits
• Employee Assistance Program (EAP)
• 403(b) match option
• Unlimited or Flexible Paid Time Off (PTO)
• Paid holidays
• Office closure for one week in early July and one week in late December.
• Well-being benefits like Spring Health (therapy, coaching, wellness resources).
• Carrot (hormonal health, fertility, gender-affirming services, family-building benefits).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager