Director of Community Engagement
About The Position
The Director of Community Engagement oversees the day-to-day execution of the Mayor’s Office of Immigrant Affairs’ community engagement, outreach, and constituent services work. The role ensures immigrant New Yorkers can access City services, receive accurate information, and stay connected to City government. Reporting to the Deputy Commissioner for Community Engagement, the Director manages engagement and constituent services teams and translates engagement strategy into consistent, coordinated implementation across neighborhoods and populations. Working across MOIA teams and with community partners, the Director ensures engagement efforts are operationally strong, informed by community needs, and connected to the agency’s policy, programmatic, and communications work. The role also supports rapid response efforts on emerging issues affecting immigrant communities and may take on additional projects to support MOIA’s work.
Requirements
- Bachelor’s degree.
- At least 5 years of relevant experience in community engagement, public service, or a related field.
Responsibilities
- Oversee day-to-day community engagement, outreach, and constituent services operations.
- Manage engagement staff, including outreach, organizing, and constituent services teams.
- Ensure outreach is proactive, coordinated, and responsive across neighborhoods and populations.
- Support the development and implementation of engagement strategies aligned with agency priorities.
- Oversee systems for responding to constituent inquiries and issues, ensuring responses are timely, accurate, and culturally competent.
- Identify patterns in constituent needs and elevate key issues to agency leadership.
- Build relationships with community-based organizations, advocates, and local stakeholders, and coordinate with external partners.
- Capture and share community feedback to inform agency work and broader priorities.
- Coordinate with policy, programs, and communications teams, and support coordination with City agencies as needed.
- Supervise staff, set clear expectations, ensure accountability, support staff development, and strengthen team capacity.
- Support community-facing responses to emerging issues and coordinate accurate information and communications during high-pressure moments.
- Support agency-wide priorities and undertake additional projects as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
