Community Donation Manager (Operations Manager)

Savers / Value Village•Henderson, NV

1d•Onsite

About The Position

The Community Donation Manager oversees and directs the day-to-day operations of the Community Donation Center (CDC), with the goal of making Savers the donation center of choice. The role ensures company standards, regulations, and laws are followed throughout donor areas, and that donors receive fast, friendly, and respectful service. The manager promotes Savers in the community, builds relationships with local organizations, and leads a team of Community Donation Center Ambassadors. The position averages 45 hours per week, is non-exempt, and is based at 2650 W. Horizon Ridge Parkway, Henderson, Nevada. The new store is scheduled to open in December 2026. The manager maintains a clean, safe, organized, and welcoming CDC; oversees donation flow, storage, staging, weighing, and accounting; and coordinates with production and store management to maintain an appropriate supply flow. The role plans and tracks donation goals, schedules ambassador coverage, uses approved brand materials, and draws on donor feedback to improve satisfaction. The manager also leads staffing, recruiting, training, coaching, performance feedback, recognition, and development of CDC Ambassadors, and serves as an active member of the management team. The role is responsible for delivering a positive donor experience, responding to questions and complaints, and promoting awareness of Savers, its nonprofit partners, and its community impact. Duties include grassroots community outreach, supporting company promotions, and partnering with the Sourcing team on Fundrive events as needed. The position requires adjusting the work schedule to business needs, including some nights, weekends, and holidays, and periodic driving to meetings or other stores for business purposes.

Requirements

High school diploma required.
Excellent presentation skills.
Mathematical skills.
Effective verbal and written communication skills.
Ability to observe, assess, and coach the work of others.
Ability to understand and carry out written and verbal instructions using common sense.
Ability to reason, make decisions, and exercise independent judgment in varied situations.
Proficiency in all Microsoft Office applications.
Ability to meet the stated physical demands, including frequent lifting and carrying of items under 5 pounds and occasional lifting and carrying of items up to 50 pounds.
Ability to occasionally push and pull racks or carts weighing 50 to 250 pounds using 4 to 10 pounds of force.
Ability to perform frequent reaching and complex hand-eye tasks, and to stand continuously; walk, stoop, bend, and twist frequently; and kneel occasionally.
Ability to hear and communicate continuously with management, team members, and customers, including in person and by intercom and telephone.
Ability to work safely around industrial machinery, heavy equipment and product, elevated or uneven surfaces, heights, and moving forklifts.
Ability to adjust work schedule to business needs, including some nights, weekends, and holidays.
Ability to periodically drive to meetings or other stores for business purposes.

Nice To Haves

Post-secondary degree or diploma preferred.
Experience managing people preferred.

Responsibilities

Manage and direct day-to-day Community Donation Center processes and operations.
Maintain CDC organization, cleanliness, safety, and welcoming conditions, and ensure donation flow, storage, and staging are maintained.
Coordinate with the Production Manager and Store Manager on donation flow from the CDC to the production room.
Promote Savers’ brand with customers, donors, and community members; develop relationships with local organizations.
Ensure donations are accurately weighed by classification and accounted for.
Plan, track, and measure donation goals and results.
Use the CDC Scheduler and Daily Planner to schedule ambassadors and align coverage with expected volume and donor traffic.
Use approved branded signs and other company materials.
Use the Voice of the Customer Program to improve donor satisfaction.
Perform CDC Ambassador duties when required.
Lead, direct, and supervise CDC Ambassadors; plan staffing, recruit, select, and train new team members.
Train, coach, counsel, recognize, and provide candid feedback to CDC Ambassadors; address complaints and resolve issues.
Develop a culture of appreciation for donors and donations and ensure ambassadors provide respectful service and represent the nonprofit partner, company brand, and values positively.
Identify and develop high-potential team members for supervisory and management positions through guided, on-the-job work.
Model and maintain a respectful, values-driven workplace that follows Savers policies and procedures; participate actively in the management team.
Train, coach, and role-model donor service expectations; assess donor areas and direct team activity to maintain standards and pace of work.
Seek donor feedback and respond to donor questions, requests, and complaints.
Educate store team members about Savers’ brand and business model and work with the store team to promote the nonprofit partner, joint brands, and community impact.
Lead permitted promotions and grassroots efforts to raise community awareness of the CDC, Savers, and the benefits of donating.
Partner with the Sourcing team to lead or assist with Fundrive events as needed.
Network in the community through grassroots efforts to share the Savers story and promote awareness.
Periodically drive to meetings or other stores for business purposes.

Benefits

Healthcare plans, including medical, dental, and vision coverage.
Specialized health and wellness programs, including smoking cessation, counseling, diabetes management, and chronic joint pain support.
Paid sick pay.
Vacation pay, approximately two weeks.
Six paid holidays and one to two additional floating holidays.
Team member discounts of up to 50% on store merchandise.
Flexible spending accounts for eligible health and day care expenses.
Employee Assistance Program with tools and resources for life challenges and work-life balance.
401(k) retirement plan with company matching contributions.
Company-provided life insurance and the option to purchase supplemental coverage.
Annual bonus.
Performance merit increases.
Disability insurance.
Parental leave.
Onboarding and training from day one, including training through Savers University.