Community Operations Manager
About The Position
The Community Operations Manager supports the day-to-day operations of Blossom Rock, a growing master-planned community in Apache Junction, Arizona. Working closely with the Executive Director, the role oversees resident services, community governance, vendor relationships, maintenance coordination, and financial operations. The manager helps ensure community operations run smoothly, residents feel supported, and community assets are thoughtfully maintained. The role builds relationships with residents, owners, stakeholders, committees, volunteers, and community partners; supports board and community meetings and compliance processes; coordinates maintenance and vendor services; and partners with the Executive Director on budgeting, financial reporting, transactions, and operational planning. The position is on-site Monday through Friday, 8:00 AM to 5:00 PM, with occasional evenings or weekends as community needs require.
Requirements
- 5–7 years of progressively responsible experience in operations, community association management, property management, hospitality, facilities management, or a related field.
- 5–7 years of experience supervising, coaching, developing, and managing employees.
- Experience working with boards, committees, volunteers, or other stakeholder groups.
- Strong understanding of operational management, budgeting, financial statements, vendor coordination, and project oversight.
- Excellent communication, customer service, and relationship-building skills, including the ability to navigate challenging conversations professionally.
- Strong organizational skills and demonstrated success managing multiple priorities, deadlines, and detailed administrative responsibilities.
- Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook, and ability to learn community management and operational software.
- Experience supporting financial planning, managing contracts, and coordinating projects and operational initiatives.
- Collaborative, solutions-focused approach and commitment to positive resident experiences.
- Ability to work on-site at Blossom Rock in Apache Junction, Arizona, Monday–Friday, 8:00 AM–5:00 PM, with occasional evenings or weekends as community needs require.
- Valid driver’s license, acceptable driving record, and reliable transportation for local business travel.
- Ability to move throughout community facilities and occasionally lift or transport materials weighing up to 30 pounds.
Nice To Haves
- Bachelor’s degree in Business Administration, Community Association Management, Property Management, Hospitality Management, or a related field preferred.
Responsibilities
- Build positive relationships with residents, owners, and community stakeholders, and respond to questions, concerns, and service requests.
- Coordinate resolution of community concerns, including documentation, communication, and follow-through.
- Support a welcoming community environment in collaboration with residents, committees, volunteers, and community partners.
- Support board and community meetings by preparing reports, meeting materials, presentations, and accurate records.
- Maintain understanding of governing documents, guidelines, and association requirements.
- Conduct routine community inspections, coordinate covenant enforcement, and manage architectural applications and compliance processes.
- Maintain association records, operational calendars, and community documentation.
- Coordinate daily operations, maintenance requests, preventative maintenance, and repairs across amenities and shared spaces.
- Manage vendor and contractor relationships, including service coordination, bids, performance monitoring, and follow-through.
- Identify operational concerns and potential risks, and coordinate solutions to protect community assets and maintain service standards.
- Manage competing priorities, administrative responsibilities, and operational projects accurately and attentively.
- Partner with the Executive Director to support community budgets, monitor expenses, review financial statements, and identify operational needs.
- Prepare financial and operational reports for community leadership and decision-making.
- Coordinate with accounting and internal teams on property transfers, disclosures, and related community transactions.
- Support operational planning and process improvements.
- Supervise, coach, develop, and manage employees.
- Travel locally for business as needed.
Benefits
- Medical coverage available on the first day
- Employer-paid dental coverage
- Vision coverage
- 401(k) retirement plan
- Employer-paid life insurance, AD&D, and long-term disability coverage
- Pet insurance options
- Employee Assistance Program with mental health, financial, legal, and family support resources
- Travel assistance and identity theft protection
- Complimentary will preparation services
- Generous paid time off
- 16 paid holidays each year, including a Birthday Day and Volunteer Day, in addition to PTO
- Professional development and growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
