Vice President, Community Operations

CCMC•San Antonio, TX

About The Position

The Vice President of Community Operations provides community management operational expertise and oversight to ensure delivery of CCMC’s contractual obligations and service promise. This leader oversees an assigned portfolio of clients and leads community managers to achieve operational integrity and excellence. The role builds a responsive team focused on client needs, supports client satisfaction and retention, and helps ensure priorities and service-level targets align with CCMC’s vision. The position also supports community transitions and client RFPs, evaluates the impact of regulatory and legislative actions, and trains site teams and clients as appropriate. The role requires travel and may include driving, community meetings and events, and walking community grounds in varying weather conditions. The physical requirements may include occasionally lifting or carrying up to 25 pounds and sitting or standing for extended periods.

Requirements

Five years of experience as a community manager.
Three years of experience in large-scale community management.
Bachelor’s degree or equivalent industry experience.
Appropriate state license and industry designations.
CAM license required upon hire in Florida and Georgia; in all other states, it is required within 90 days of hire.
Effective communication skills.
Sound understanding of financial processes, budgeting, and financial statements.
Exceptional computer literacy.
Ability to travel.
Must pass a pre-employment drug screen, background check, motor vehicle check, and credit check.
If driving is or becomes a job requirement, maintain a valid state driver’s license for the vehicle class, a clean motor vehicle report, and current automobile insurance at statutory limits; notify Human Resources immediately of changes to motor vehicle standing.
Ability to walk community grounds over long distances in various weather conditions.
Ability to occasionally lift and carry supplies or equipment weighing up to 25 pounds.
Ability to sit or stand for extended periods during meetings or events.
Manual dexterity to use computers, mobile devices, and other technology.
Ability to operate a vehicle to perform certain job functions.

Nice To Haves

Experience in a similar leadership or executive role.
Master’s degree in business or a related field.
CAI PCAM designation.

Responsibilities

Ensure delivery of CCMC’s contractual obligations and service promise for an assigned portfolio of clients.
Lead community managers to achieve operational integrity and excellence.
Review routine management deliverables to ensure standards and timelines are met.
Ensure site teams routinely complete contractual requirements in accordance with CCMC standard operating procedures.
Build a flexible, responsive, well-respected team with urgency and a focus on client needs.
Communicate information and priorities within the team and monitor progress toward CCMC’s vision.
Lead appropriate meetings and provide research and reports as required.
Track key metrics and service-level targets to ensure deliverables are fulfilled and client needs are met.
Anticipate future client needs and share community-management best practices.
Participate in community meetings and events as needed to maintain visibility with clients.
Nurture client relationships to support satisfaction, retention, and open communication.
Prevent and resolve conflicts in a timely, professional manner that seeks win/win outcomes for stakeholders.
Develop action plans for retention efforts with at-risk clients, including serving as acting community manager when needed.
Participate in community transitions and support existing client RFPs.
Evaluate the impact of federal and state regulatory and legislative actions and train site teams and clients effectively.
Maintain job knowledge by staying aware of regulations, pursuing educational opportunities, reading professional publications, maintaining networks, and participating in professional organizations.
Perform other related duties as assigned.