Vice President, Operations

Compass Group•Charlotte, NC

1d•$155,000 - $165,000

About The Position

The Vice President of Operations is responsible for ensuring assigned business operations are efficient and effective, including proper resource management, service distribution to customers, and analysis of operating systems. The role directs business performance across a region, develops effective teams, maintains client relationships, and ensures operational, financial, and regulatory expectations are met. The position also supports the sales process and oversees audits at all facilities.

Requirements

12–15 years of upscale food service experience.
10 years of experience at the management level.
Five to seven years of multi-unit management experience.
Experience in personnel management, including hiring, supervision, evaluation, and succession planning.
Ability to multitask, stay on task, and concentrate despite constant interruptions.
Ability to make business decisions based on financial reports and similar facts.
Knowledge of HACCP controls and proper food storage and use.
Excellent knowledge of Microsoft Office, including Word, Excel, and PowerPoint.
Ability to read and interpret business records and statistical reports.
Ability to analyze and interpret policies established by administrators.

Nice To Haves

Bachelor’s degree or equivalent professional experience.
ServSafe or Department of Health certification.

Responsibilities

Meet commitments and achieve results across client retention and satisfaction, financial performance, regulatory compliance, purchasing, culinary programs and standards, human resources management, and retail and marketing programs.
Direct business operations to achieve strong performance as measured by the company scorecard.
Build relationships at all levels of the organization and identify client needs.
Communicate account progress and new company programs to clients.
Conduct or monitor customer, client, and associate satisfaction surveys.
Visit clients and facilities regularly.
Communicate corporate priorities and updates to regional team members and clients.
Build an effective, results-oriented regional team and communicate effectively with team members.
Ensure direct reports take corrective action at client units that do not meet corporate satisfaction levels.
Develop and monitor realistic, accurate budgets and forecasts.
Ensure the region meets financial performance expectations and client forecasts.
Participate in sales by working with the pre-proposal site survey team, assisting with presentations and negotiations, and approving final contracts.
Ensure Operations Team members perform their responsibilities effectively.
Ensure audits are conducted at all facilities, including financial and contractual, sanitation and food safety, and yearly human resources audits.