Vice President – Operations

ServiceSource, Inc. • Fayetteville, NC

2d

About The Position

ServiceSource’s Employment Source is seeking an experienced senior operational leader to strengthen operational execution, support strategic growth, and advance continuous improvement across a nationwide portfolio of government contracts. The role translates organizational strategy into execution across multiple service lines and locations, leading complex operational projects for existing contracts, new business opportunities, and contract startups. It works closely with site leadership, corporate Operations, Business Development, Human Resources, Finance, subject matter experts, customers, partners, and suppliers to plan, coordinate, implement, and sustain initiatives.

The Vice President leads operational excellence and performance across assigned contracts, establishing standardized procedures and disciplined project management practices. The role is accountable for contract financial and business performance, contractual compliance, customer satisfaction, service quality, risk management, communication, and timely reporting. It also serves as the Operations liaison for proposal development, providing operational expertise and helping ensure proposed solutions are practical and executable.

The position requires flexibility to work evenings and weekends when required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

• At least 10 years of general management experience in an administrative service contracting environment is preferred.
• At least 5 years of successful experience managing a large portfolio of contracts.
• Bachelor’s degree in business management or a related technical field preferred; extensive government contracting experience may substitute for a bachelor’s degree.
• Flexibility to work evenings and weekends when required.
• Demonstrated program and project management skills.
• Strong contract management and operations background preferred.
• Proven leadership and experience in high-volume, fast-paced work environments.
• Successful track record motivating and managing staff preferred.
• Highly proficient in Microsoft Office and able to learn company-specific programs and software.
• Exceptional oral and verbal communication skills and ability to relate to people at all organizational levels.
• Ability to make effective presentations on complex topics to stakeholder groups.
• Ability to gather and analyze data to support timely, prudent business decisions.
• Ability to read and interpret administration manuals, contract manuals, and corporate policies.
• Strong strategic vision, technical skills, analytical ability, judgment, and operational focus.
• High ethical standards and a forward-thinking, creative approach.
• Passion for creating opportunities for individuals with disabilities.

Nice To Haves

• Experience with government contracting and military dining.
• Experience working with individuals with disabilities.
• Advanced knowledge of Microsoft Office Suite.
• Strong contract management and operations background.
• Experience in a high-volume, fast-paced work environment.
• Successful track record in motivating and managing staff.
• Bachelor’s degree in business management or a related technical field.

Responsibilities

• Provide strategic and operational leadership across assigned contracts, promoting service excellence, accountability, safety, compliance, customer satisfaction, and continuous improvement.
• Maintain accountability for assigned contracts’ financial performance, including revenue and expense forecasting, surplus or deficit performance, resource utilization, and business objectives.
• Align staffing, organizational responsibilities, suppliers, and operational resources to maximize contract performance and cost effectiveness.
• Ensure contractual compliance and fulfillment of contract requirements and deliverables; communicate responsively with government customers and identify and resolve performance risks.
• Lead operational improvement initiatives to strengthen quality, efficiency, productivity, compliance, and cost control.
• Establish standardized operating procedures and disciplined project management practices that promote consistent execution, accountability, and continuous improvement.
• Develop project plans and work breakdown structures; manage critical tasks and dependencies, optimize processes, monitor milestones and performance, mitigate risks, and coordinate stakeholders.
• Coordinate across Operations, Business Development, Human Resources, Finance, and other organizational functions.
• Serve as the Operations liaison for new-business proposal development, providing operational expertise, solution development, proposal content, and coordination or onsite support with teams.
• Set expectations for timely, accurate, and professional communication across the organization, customers, partners, suppliers, and contract teams.
• Ensure operational reports and deliverables are accurate and on schedule, and maintain visibility into risks, issues, corrective actions, and performance commitments.
• Provide input into service strategy and research and development of new and emerging business.
• Monitor programmatic and financial performance and implement actions to modify, maintain, and enhance outcomes.
• Establish service and quality-control standards.
• Review operating reports and direct resolution of operational problems to minimize cost and prevent delays.
• Perform other job-related duties as assigned.

Benefits

• Medical, dental, and vision coverage for employees and their families.
• Company-paid disability, life, and accidental death and dismemberment insurance.
• 403(b) retirement plan with dollar-for-dollar company matching up to 3% of employee contributions.
• Flexible Spending Accounts and Health Savings Accounts.
• Employee Assistance Program.
• Wellness Program.
• Tuition Assistance.
• Paid time off that increases with tenure.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive