Community Operations Coordinator

Cohere•Prescott Valley, AZ

About The Position

The Community Operations Coordinator supports the day-to-day operations of Jasper, a master-planned community in Prescott Valley, Arizona. The role assists residents, coordinates administrative processes, helps maintain community standards, and works closely with community leadership to ensure smooth operations and a welcoming, responsive experience for residents and stakeholders. Responsibilities span administrative support, resident and stakeholder communications, community standards and compliance, architectural reviews, property transfers, and coordination of community assets and communications. The coordinator helps create a positive resident experience through attentive service, thoughtful communication, and collaboration with leadership, team members, vendors, contractors, and residents.

Requirements

At least 3 years of progressively responsible experience in customer service, administration, and/or operations management.
Experience coordinating meetings and working with committees, volunteers, or other stakeholder groups.
Strong organizational skills and ability to manage multiple priorities, maintain accurate records, and follow through on commitments.
Excellent written and verbal communication skills and a professional, approachable, service-oriented demeanor.
Ability to navigate sensitive situations, address concerns diplomatically, and maintain composure during challenging conversations.
Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint, and ability to learn community management software.
Strong attention to detail, sound judgment, and a collaborative approach to problem-solving.
Genuine interest in supporting residents and contributing to a positive community experience.
Ability to work a flexible schedule, including occasional evenings and weekends for community meetings or events.
Valid driver's license, acceptable driving record, and reliable transportation for community inspections and off-site responsibilities.
Ability to lift and move up to 30 pounds and remain on your feet for extended periods as needed.

Nice To Haves

Community association management experience.
Knowledge of community governance, amenities, and HOA operations.

Responsibilities

Coordinate administrative activities, special projects, community events, correspondence, and mass mailings.
Respond to resident and stakeholder inquiries in person, by phone, and by email; follow up and help resolve issues in a timely manner.
Track community operational concerns, coordinate with vendors and contractors, and maintain records of communications and resolutions.
Assist with community meetings, operational reports, presentations, and other administrative needs.
Maintain organized and accurate community records, files, and documentation.
Interpret and communicate community governing documents, guidelines, and standards.
Conduct community inspections, document findings, and assist with covenant enforcement processes.
Work with residents to address compliance concerns through education, clear communication, and consistent follow-up.
Maintain compliance records and track outstanding issues through resolution.
Coordinate architectural application submissions, track reviews, and communicate with residents throughout the process.
Respond to architectural inquiries and ensure applications and documentation are complete and properly maintained.
Assist with property transfers, resale inspections, and disclosure documentation in coordination with the Accounting Team.
Maintain accurate records using community management and property transfer systems.
Assist with coordinating routine and preventative maintenance of community assets.
Support community communications, including website updates related to operations, meetings, and governing documents.
Collaborate with community leadership, team members, vendors, and residents to address operational needs and improve processes.
Help create a positive resident experience through responsive service, thoughtful communication, and a team-oriented approach.

Benefits

Medical coverage available on the first day.
Employer-paid dental coverage.
Vision coverage.
401(k) retirement plan.
Employer-paid life insurance, AD&D, and long-term disability coverage.
Pet insurance options.
Employee Assistance Program with mental health, financial, legal, and family support resources.
Travel assistance and identity theft protection.
Complimentary will preparation services.
Generous paid time off.
16 paid holidays each year, including a Birthday Day and Volunteer Day, in addition to PTO.
Professional development and growth opportunities.