Community Engagement & Operations Coordinator

Porchlight•Madison, WI

7d•Onsite

About The Position

The Community Engagement & Operations Coordinator supports Porchlight’s volunteer program, in-kind donations, community partnerships, routine communications, and internal technology and telecommunications needs. A central focus is building and maintaining relationships with community organizations and service providers that can offer onsite services and resources to guests at the Men’s Shelter. The Coordinator is the primary contact for people and groups interested in volunteering, coordinates in-kind donations, and maintains accurate records for reporting and audit purposes. The role also includes routine website updates, assistance with email newsletters and mailed fundraising appeals, limited logistical support for selected events, and serving as the first point of contact for staff technology and telephone issues. The Coordinator troubleshoots routine problems, works with outside vendors when needed, sets up and tracks equipment and services, and provides basic staff assistance and training. The position works collaboratively with program and administrative staff and requires sound judgment, organization, effective communication, confidentiality, and respect for Porchlight’s clients and community.

Requirements

At least two years of experience in volunteer coordination, community engagement, nonprofit administration, communications, office coordination, information technology support, or a related field.
Strong interpersonal skills and ability to build positive relationships with volunteers, donors, businesses, community organizations, service providers, vendors, and staff.
Excellent written and verbal communication skills.
Strong organizational skills and ability to manage multiple projects and priorities.
Strong computer skills, including Microsoft Office/Microsoft 365, and ability to learn website content management, email communication, telephone, and other technology systems.
Ability to troubleshoot routine computer, printer, software, and telephone issues and communicate more complex technical problems effectively to outside vendors.
Ability to follow technology and telephone service issues through to resolution.
Ability to maintain accurate records, spreadsheets, documentation, and reports.
Ability to work independently and exercise sound judgment with limited supervision.
Ability to occasionally work evenings or weekends for volunteer activities, community partnerships, or special events.
Valid driver’s license and reliable personal vehicle with current automobile insurance for travel between Porchlight locations, transporting donations and supplies, and other work-related travel as needed.
Sincere respect and empathy for people experiencing homelessness, poverty, disabilities, and other barriers.
High ethical standards and commitment to confidentiality.

Responsibilities

Serve as the primary contact for volunteer inquiries and provide information about opportunities.
Coordinate volunteer orientation, placement, schedules, and communication; match volunteers with program needs in coordination with staff.
Maintain volunteer records and position descriptions, and coordinate volunteer recognition and appreciation.
Serve as a primary contact for in-kind donation inquiries; coordinate receipt, distribution, delivery, acknowledgment, and follow-up.
Maintain accurate donation records and related documentation, and keep information about current donation needs up to date.
Identify and develop community partnerships that provide onsite services, programs, educational opportunities, and resources to guests at the Men’s Shelter.
Coordinate scheduling and logistics for onsite community services, work with shelter staff to identify service gaps, and maintain partnership records.
Make routine website updates and monitor website inquiries about volunteering and donations to ensure timely follow-up.
Prepare and distribute email newsletters and other agency-wide electronic communications; assist with mailed fundraising appeals and other routine communications.
Serve as the first point of contact for staff technology and telephone issues; troubleshoot routine problems and coordinate with outside vendors when needed.
Track technology and telephone issues through resolution and follow up with staff and vendors.
Set up computers, phones, printers, email, and other equipment; coordinate telephone extensions, voicemail, equipment changes, and service needs.
Maintain technology equipment inventories and documentation; coordinate equipment replacement, reassignment, disposal, and e-waste recycling.
Coordinate technology and telecommunications needs related to staff moves, new locations, and facility changes.
Provide basic assistance and training to staff on commonly used technology, phones, and software.
Provide limited logistical support for selected Porchlight events, particularly involving volunteers, donations, community partners, and event materials.
Assist with special projects and perform other duties consistent with the position as requested by the Executive Director.
Collaborate with program and administrative staff, communicate effectively with stakeholders, work independently, prioritize responsibilities, and participate in organizational planning as appropriate.
Treat clients and others with care, kindness, respect, and dignity; support an inclusive environment; follow organizational policies and professional boundaries; and maintain strict confidentiality.