DONATION SERVICES MANAGER

Louisiana Organ Procurement Agency•Covington, LA

21h

About The Position

The Donation Services Manager provides hands-on operational leadership and team oversight within the Hospital Services department. The role ensures efficient, high-quality service delivery while supporting LOPA’s mission and values. As a front-line leader, the Manager fosters accountability, collaboration, and professional growth. The Manager contributes to departmental goals and initiatives, supports new projects, policies, and performance metrics, and oversees day-to-day operations to ensure regulatory compliance, efficiency, and service quality. The role manages resources, scheduling, and systems that support effective workflows; leads, mentors, coaches, and trains staff; and partners with HR on staffing and performance development. The position oversees daily hospital-facing operations within assigned regions. This includes referral and chart evaluation, onsite case support, family integration, donation case follow-up, compliance documentation, education coordination, hospital relationship building, participation in donation committees, and support of donation services staff. The Manager collaborates with peers, leaders, and external partners, serves as a point of contact for issue resolution and service coordination, and ensures alignment with clinical processes, hospital needs, and LOPA standards. Additional duties include participating in departmental meetings and audits, maintaining documentation, supporting policy and process updates, contributing to strategic planning and readiness activities, and performing other duties as assigned. This is a full-time, salaried position that may require after-hours availability and occasional travel. Work takes place in office and clinical environments, with occasional exposure to clinical materials. The position may require lifting, moving, or repositioning equipment and/or patients, independently or with assistance or appropriate devices; reasonable accommodations may be made.

Requirements

Relevant certification or licensure, such as CPTC, RN, or RT.
At least 3 years of supervisory or leadership experience in a related field.
Ability to assess donor potential and medical suitability accurately and quickly in collaboration with clinical teams.
Experience using data and hospital metrics to identify process-improvement opportunities and monitor donation outcomes.
Ability to work professionally and remain composed in fast-paced, emotionally charged healthcare settings.
Strong understanding of compliance, safety, and quality standards.
Demonstrated ability to lead people and processes effectively in a fast-paced environment.
Strong communication, relationship-building, and coaching abilities.
Proficiency in Microsoft Office, Google Workspace, and organizational systems.
Commitment to ethical leadership, service excellence, and an inclusive team culture.
Ability to lift, move, or reposition equipment and/or patients, independently or with assistance from team members or appropriate devices; reasonable accommodations may be made.

Nice To Haves

Bachelor’s degree in a related field; equivalent education and/or experience may be considered in lieu of a degree.

Responsibilities

Contribute to departmental goals and initiatives aligned with LOPA’s mission and strategic direction.
Support implementation of projects, policies, and performance metrics that drive continuous improvement.
Oversee day-to-day departmental operations to ensure regulatory compliance, efficiency, and service quality.
Manage resources, scheduling, and systems that support effective workflows.
Lead and mentor staff to promote a high-performing, inclusive team culture.
Provide coaching, facilitate training, and partner with HR on staffing and performance development.
Collaborate with peers, leaders, and external partners to support seamless operations and cross-functional alignment.
Serve as a point of contact for issue resolution and service coordination.
Oversee daily hospital-facing operations within assigned regions, including referral and chart evaluation, onsite case support, family integration, donation case follow-up, compliance documentation, education coordination, hospital relationship building, participation in donation committees, and support of donation services staff.
Ensure donation services align with clinical processes, hospital needs, and LOPA standards.
Participate in departmental meetings and audits, maintain documentation, and support policy and process updates.
Contribute to strategic planning and readiness activities.
Perform other duties as assigned.