Donation Services Associate - Pueblo Store

Goodwill of Colorado•Pueblo, CO

About The Position

The Donation Services Associate is typically the first point of contact for customers dropping off items at retail centers or stand-alone donation centers. The role provides friendly, timely customer service and assistance unloading donations while handling donated goods with care and respect. Associates inspect and sort items according to quality and applicable Goodwill standards, helping determine whether items are suitable for the sales floor or should be shipped to other locations. The position helps maintain a safe, organized, and clean donation entrance and parking area. Depending on the assignment, the associate may maintain a remote donation center, shed, or trailer; follow opening and closing procedures; stock supplies; monitor and report donation levels; and communicate when a truck is needed. The associate follows center policies and safety procedures, assists drivers with loading and unloading when necessary, and may cross-train or provide backup in other areas. Work may take place at a store ADC or stand-alone center as needed. Duties may include additional responsibilities beyond those listed. This is a full-time position paying $17.01 per hour. The schedule may vary and may include weekends, evenings, holidays, and occasional overtime. The position involves working in varying weather conditions and temperatures and handling physical tasks such as lifting, carrying, pushing, and pulling donations. Full-time employees in the Retail and Sales/Operations Division are eligible for the benefits described in the posting.

Requirements

Ability to make decisions by following Goodwill standards and guidelines.
Basic computer skills, including logging into a computer system to order supplies and sending and receiving email.
Ability to work in various weather conditions and varying temperatures.
Ability to use safety equipment to assist with lifting heavy objects, such as a dolly or pallet jack.
Ability to read, comprehend, write, and communicate effectively in English.
Ability to communicate effectively with customers, managers, supervisors, staff, and peers.
Ability to work a varied schedule that includes weekends, evenings, and holidays, with occasional overtime as necessary.
Ability to meet the physical demands described in the posting, including frequent lifting and carrying of heavy items and continuous standing and walking.

Nice To Haves

High school diploma or equivalent preferred.
One year of retail experience preferred.

Responsibilities

Greet customers promptly, provide friendly customer service, and answer product questions as needed.
Assist customers by unloading donations from vehicles or other areas.
Handle donations carefully and sort them into appropriate bins or production areas.
Inspect donations and assess quality to determine whether items should go to the sales floor or be shipped to other locations.
Maintain a safe, organized, and clean environment in donation entrance and parking lot areas.
When assigned to a remote donation site, maintain the site and follow opening and closing procedures.
Keep supplies stocked at remote sites as needed.
Track and report daily donation levels at remote sites to help prevent trailers from becoming overstocked.
Communicate promptly when a donation warehouse or trailer is becoming full and a truck is needed.
Follow retail center and donation center policies, procedures, and safety processes.
Assist drivers with loading and unloading donations onto trucks when necessary.
Cross-train in other departments or areas and provide backup as required.
Report to a store ADC or stand-alone center when necessary.

Benefits

DailyPay access to earned pay on the employee’s chosen schedule.
Medical insurance for eligible full-time employees in the Retail and Sales/Operations Division.
Dental insurance for eligible full-time employees in the Retail and Sales/Operations Division.
Vision insurance for eligible full-time employees in the Retail and Sales/Operations Division.
Short-term disability coverage for eligible full-time employees in the Retail and Sales/Operations Division.
Life and accidental death and dismemberment coverage for eligible full-time employees in the Retail and Sales/Operations Division.
Flexible Spending Accounts for eligible full-time employees in the Retail and Sales/Operations Division.
Long-term disability coverage for eligible full-time employees in the Retail and Sales/Operations Division.
Voluntary supplemental benefit offerings.
Paid time off, including vacation, sick, holiday, floating holiday, jury duty, and bereavement leave.
Retirement plan contributions on a pre-tax or post-tax (Roth) basis; participation requires employees to be at least 18 years old.
Employer eligibility for the Public Service Loan Forgiveness Program.