Donation Services Associate - Canon City Store

Goodwill of Colorado • Canon City, CO

1d • Onsite

About The Position

The Donation Services Associate is typically the first point of contact for customers dropping off items at retail centers or stand-alone donation centers. The role provides friendly, efficient customer service, helps unload donations, and handles donated goods with care. Associates inspect and sort donations according to quality and applicable standards, keeping customer-facing and work areas safe, clean, and organized. The position may involve maintaining remote donation sites, monitoring donation levels, coordinating truck needs, assisting drivers, and cross-training or providing backup in other areas. Work is performed outdoors in varying weather conditions and temperatures.

Requirements

• Ability to perform the essential duties satisfactorily, with reasonable accommodations as applicable.
• Ability to make decisions by following Goodwill standards and guidelines.
• Basic computer skills to log into a computer system, order supplies, and send and receive email.
• Ability to work in varying weather conditions and temperatures.
• Ability to use safety equipment to assist with lifting heavy objects, such as a dolly or pallet jack.
• Ability to read, comprehend, write, and communicate effectively in English.
• Ability to communicate effectively with customers, managers, supervisors, staff, and peers.
• Ability to work a varied schedule that includes weekends, evenings, and holidays, with occasional overtime as necessary.
• Ability to meet the physical demands described, including frequent lifting and carrying of heavy items and frequent pushing or pulling.

Nice To Haves

• High school diploma or equivalent preferred.
• One year of retail experience preferred.

Responsibilities

• Greet customers promptly, provide friendly service, and answer product questions as needed.
• Assist customers by unloading donations from vehicles or other areas.
• Handle donated items carefully and sort them into appropriate bins or production areas.
• Inspect donations and determine whether items are suitable for the sales floor or should be shipped to other locations.
• Maintain a safe, organized, and clean donations entrance and parking lot for customers and employees.
• When assigned to a remote site, maintain donation centers, sheds, or trailers and follow opening and closing procedures.
• Keep supplies stocked at remote sites as needed.
• Track and report daily donation levels at remote centers to prevent trailers from becoming overstocked.
• Communicate promptly when a donation warehouse or trailer is becoming full and a truck is needed.
• Follow retail center and donation center policies and procedures.
• Assist drivers with loading and unloading donations onto trucks when necessary.
• Follow safety processes and procedures to help maintain a safe working environment.
• Cross-train in other departments or areas and provide backup as required.
• Report to the store ADC or a stand-alone center when necessary.

Benefits

• Daily Pay access, allowing employees to access earned pay on their own schedule.
• Eligible full-time Retail and Sales/Operations employees may receive medical, dental, vision, short-term disability, life and accidental death and dismemberment coverage, flexible spending accounts, long-term disability, and voluntary supplemental benefits.
• Eligible positions receive paid time off including vacation, sick, holiday, floating holiday, jury duty, and bereavement leave.
• Employees may make pre-tax or post-tax (Roth) contributions to the retirement plan; employees must be at least 18 to participate.
• Goodwill of Colorado is an employer eligible for the Public Service Loan Forgiveness Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed