Community Donation Manager (Operations Manager)

Savers / Value Village•Layton, UT

6d•Onsite

About The Position

The Community Donation Manager is a non-exempt Operations Manager role averaging 45 hours per week, during and after the formal training period. The position is accountable for the overall management and direction of day-to-day Community Donation Center (CDC) processes, helping make Savers the donation center of choice. The manager maintains company standards, regulations, and laws throughout donor areas, monitors donor needs, and ensures fast, friendly, respectful service. The role also promotes Savers in the community and develops relationships with local organizations, while managing a team of CDC Ambassadors. The manager oversees CDC organization, cleanliness, safety, donation flow, storage, staging, donation weighing and accounting, and donation goals. They coordinate with production and store management to maintain a manageable supply flow, schedule CDC Ambassador coverage according to expected volume, use approved brand materials, and leverage customer feedback to improve donor satisfaction. The manager also performs CDC Ambassador duties as needed. This role leads, supervises, staffs, trains, coaches, counsels, and recognizes CDC Ambassadors; addresses complaints and resolves issues; develops high-potential team members; and helps maintain a respectful workplace aligned with company policies and values. As an active member of the management team, the manager sets service expectations, engages with donors, responds to questions and complaints, and works with store and sourcing teams to promote Savers, its nonprofit partner, community impact, and donation events. Periodic driving to meetings or other stores for business purposes is required. The position is based at 957 A N Main Street, Layton, UT 84041.

Requirements

High school diploma.
Excellent presentation skills.
Mathematical skills.
Ability to communicate effectively verbally and in writing.
Ability to observe, assess, and coach the work of others.
Ability to understand and carry out written or verbal instructions using common sense.
Ability to reason, make decisions, and exercise independent judgment in various situations.
Proficiency in all Microsoft Office applications.
Ability to frequently lift and carry products weighing less than 5 pounds and occasionally lift and carry products weighing up to 50 pounds.
Ability to occasionally push and pull racks or carts weighing 50 to 250 pounds using 4 to 10 pounds of force.
Ability to reach in various directions and at different levels to inspect or handle merchandise, validate processes, and train, coach, or counsel team members.
Dexterity for complex hand-eye tasks, including keyboarding, writing, merchandise and pricing inspection, ticketing, and product movement.
Ability to meet the standing, walking, stooping, bending, twisting, and occasional kneeling demands of the role.
Ability to read written and electronic documents and product labels, and to hear and verbally communicate with management, team members, and customers in person, over intercom, and by telephone.
Ability and willingness to work safely around industrial machinery, heavy equipment and product, elevated or uneven surfaces, heights, and moving forklifts.
Ability to work amid continuous dust, frequent temperature fluctuations, and occasional exposure to hazardous machinery, solvents, and radiation.
Ability to work some nights, weekends, and holidays as business needs require.
Ability to periodically drive to meetings or other stores for business purposes.

Nice To Haves

Post-secondary degree or diploma preferred.
Experience managing people preferred.

Responsibilities

Manage and direct the day-to-day processes of the Community Donation Center.
Maintain company standards, regulations, and laws in donor areas and ensure fast, friendly, respectful service.
Keep the donation center organized, clean, safe, and welcoming, and maintain donation flow, storage, and staging.
Coordinate with the Production Manager or Store Manager to manage donation flow into the production room.
Engage customers and donors to promote Savers and its brand in the store and community.
Ensure donations are accurately weighed by classification and accounted for; plan, track, and measure donation goals and results.
Schedule Community Donation Center Ambassadors according to expected donation volume and donor traffic.
Use approved branded signs and other company-approved materials, and use the Voice of the Customer Program to improve donor satisfaction.
Perform Community Donation Center Ambassador duties as required.
Lead, direct, and supervise Community Donation Center Ambassadors; plan staffing, recruit, select, and train new team members.
Interact with, coach, counsel, train, recognize, and provide feedback to Ambassadors; address complaints and resolve issues.
Build a culture of appreciation for donors and donations, ensuring Ambassadors represent the nonprofit partner, company brand, and values positively.
Identify and develop high-potential team members for supervisory and management roles through guided on-the-job work.
Model and maintain a respectful, values-driven workplace consistent with company policies and procedures, and participate as an active management-team member.
Train, coach, and role-model donor-service expectations; assess donor areas and direct team activity to maintain standards and pace of work.
Seek donor feedback and respond to donor questions, requests, and complaints.
Educate store team members about Savers’ brand and business model and work with the store team to promote the nonprofit partner, joint brands, and community impact.
Drive company promotions and permitted grassroots activities that build awareness of the donation center, company brand, and benefits of donating.
Partner with the Sourcing team to lead or assist with Fundrive events as needed, and network in the community to share the Savers story.
Adjust work schedule to business needs, including some nights, weekends, and holidays; periodically drive to meetings or other stores for business purposes.

Benefits

Comprehensive medical, dental, and vision plans at a reasonable cost, subject to geographic and job eligibility rules.
Specialized health and wellness programs, including quit-smoking support, counseling, diabetes management, and chronic joint pain support.
Paid sick pay.
Vacation pay of approximately two weeks.
Six paid holidays plus one to two additional floating holidays.
Team member discounts of up to 50% off store merchandise.
Flexible spending accounts for eligible health and day-care expenses using pre-tax dollars.
Employee Assistance Program with free tools and resources for life challenges and work-life balance.
401(k) retirement plan with company matching contributions.
Company-provided life insurance, with the option to purchase supplemental coverage.
Annual bonus.
Performance merit increases.
Disability insurance.
Parental leave.
Comprehensive onboarding and training from day one, including training developed and delivered through Savers University.