Community Director

Dietz Property Group•Muskegon, MI

18d•Onsite

About The Position

Dietz Property Group is hiring a full-time Community Director to lead two residential multifamily properties in the Muskegon, Michigan area. The role leads staff in delivering excellent customer service and property management, creating a desirable place to live, and maximizing property performance. The Community Director is the face of the property management company and works with residents, coworkers, the Maintenance Supervisor, vendors, and outside contractors. The work varies from day to day and includes staff leadership, resident relations, property operations, and financial oversight.

Requirements

At least 3 years of experience managing apartment communities or properties.
At least 2 years of experience managing property teams, including maintenance and support staff.
Experience with Word, Excel, Publisher, Outlook, and the internet.
Experience with multifamily software.

Responsibilities

Assess, monitor, and supervise staff needs and ensure assigned duties are completed.
Complete required property inspections and ensure follow-up work is completed as scheduled.
Provide quality, professional service to residents.
Monitor the property's financial status and ensure budget objectives are met.
Initiate and oversee marketing activities to meet or exceed the owner's objectives.
Oversee maintenance operations to ensure work is completed in a timely and quality manner.
Follow company procedures for documenting and reporting property activities.
Maintain a teamwork atmosphere among employees.
Assist with organizing and implementing on-site social events.
Maintain the annual operating budget.
Guide and encourage staff members, show apartments to prospective residents, collect rent, and professionally address resident questions and needs.
Communicate and coordinate with vendors and outside contractors.
Maintain resident relations through resident events.
Lead, manage, and ensure accountability; integrate site processes; manage P&L and the business plan; remove obstacles; oversee marketing plans, MRI compliance and reporting, and customer satisfaction.