Community Director

CSC Management - Lexington • Lexington, KY

3d • $70,000 - $80,000 • Onsite

About The Position

CSC Management is hiring a Community Director to manage a distressed multifamily apartment property in Lexington, Kentucky. The role oversees all property operations, with a particular focus on leasing and a large renovation. The Community Director also serves as a project manager for rehabilitation and property improvement projects, coordinating people, activities, vendors, and resources to maximize occupancy and property value while maintaining a safe, compliant, and satisfying community for residents.

The position supervises onsite office and maintenance staff, supports or trains team members, and is accountable for property performance, budgets, leasing, resident communications, maintenance coordination, compliance, and reporting. The Community Director works with the Asset Manager and CSC leadership and reports operational challenges to the Asset Manager in a timely manner.

Requirements

• At least 3 years of experience managing apartment properties.
• At least 2 years of experience managing property teams, including maintenance and support staff.
• At least 2 years of project management experience.
• Evidence of leadership qualities within the region, company, or industry.
• Proficient knowledge of Microsoft Office Suite, email, Dropbox, Google Drive, and online databases such as Entrata and Bluemoon.
• Proficient knowledge of basic accounting, reading financial statements, and managing budgets.

Nice To Haves

• B.S. in Business, Real Estate, or equivalent is preferred.

Responsibilities

• Collaborate with the Asset Manager to create operational budgets and manage the property within established budget guidelines.
• Coordinate with vendors and contractors to complete renovation projects, including work scheduling, billings, vendor relations, and certificates of insurance.
• Ensure rents are collected and posted on time; make required bank deposits immediately and report them to the corporate office daily.
• Perform evictions, utility cut-offs, and landlord liens as required for delinquent rents.
• Lease vacant units by communicating with leads, giving tours, and advertising the property using creative marketing techniques.
• Approve and submit invoices to the corporate office for payment.
• Hire, terminate, train, motivate, and supervise onsite staff; conduct onboarding and performance reviews, review timesheets, and advise staff on procedures and guidelines.
• Conduct ongoing training with office staff.
• Conduct business in accordance with company policies, Fair Housing, the Americans with Disabilities Act, the Fair Credit Reporting Act, and other applicable laws.
• Apply knowledge of leasing and applicable Kentucky property-code laws; ensure lease files and lease execution are complete and correct.
• Ensure the office opens on schedule and is clean, and that model apartments are ready for tours and inspections.
• Attend scheduled meetings with CSC and Cooper Street Capital team members.
• Maintain daily, weekly, and monthly management records and submit required reports to the central office.
• Communicate operational challenges to the Asset Manager in a timely manner and ensure calendar activities meet deadlines.
• Keep required city, county, and state permits current, including multifamily, pool/spa, and boiler permits as applicable.
• Maintain a positive customer-service attitude and contribute to a vibrant community.
• Delegate move-in and move-out inspections, review and track notices to vacate, and determine reasons for move-outs.
• Implement resident communication procedures for complaints and service requests; support residents with payment plans and community resources as needed.
• Walk and inspect the property daily; inspect vacant apartments at least weekly for appropriate temperature settings and security.
• Update the Make Ready Board daily and coordinate with maintenance and make-ready staff to recondition apartments promptly after move-outs.
• Monitor and schedule maintenance activities and inspect the Maintenance Shop monthly for compliance with CSC policy.
• Report liability, property, and occupational injury incidents to the central office promptly; complete and forward required injury paperwork within 24 hours.
• Conduct monthly safety meetings and complete safety checklists with Maintenance.
• Conduct or delegate monthly market surveys and monitor neighborhood market conditions and industry trends.
• Complete a quarterly marketing plan.
• Welcome and show the property to prospective residents, handle their calls, and complete appropriate paperwork.
• Approve rental applications; approve and sign lease paperwork, addenda, and commission forms.
• Complete leasing goals weekly.
• Perform other position-related tasks requested by the Regional/Asset Manager or CSC leadership team.

Benefits

• Ongoing training and development relevant to the property management industry.
• Paid time off, including vacation, sick, and personal time, as well as paid holidays.
• Performance bonus programs.
• 401(k) and employer matching.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Health Savings Account.
• Life insurance.
• Parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager