Community Director

Associa•Walnut Creek, CA

83d•$95,000 - $105,000•Onsite

About The Position

Bay Area Property Services, an Associa company, is looking for an experienced Community Association Manager or Senior Community Manager who is ready to grow into a Community Director role. This opportunity allows you to take that experience beyond your own portfolio and use it to lead, coach, and develop a team of Community Managers. You will help managers strengthen client relationships and deliver exceptional service to their boards and communities, provide guidance on challenging situations, and support Community Managers with prioritization, communication, organization, budgeting, and portfolio management. You will also monitor team performance, help ensure contractual obligations are met, support client retention, and participate in hiring, onboarding, training, and developing Community Managers. Additionally, you will support branch operations, partner with leadership on strategic planning, support budgeting and financial management, and collaborate across departments.

Requirements

Several years of successful community association management or HOA management experience.
Demonstrated success managing a complex portfolio of communities and board relationships.
Demonstrated leadership capability. Prior formal Director-level experience is not required.
Strong understanding of community association operations, budgeting, financials, client service, and board relations.
Ability to coach others and provide constructive direction and feedback.
Strong administrative and organizational skills.
Excellent customer service and conflict resolution skills.
Proficiency with Microsoft Office, including Word, Excel, and Outlook.
Strong written business communication skills.
Ability to prioritize competing responsibilities, manage time effectively, and meet deadlines.
Ability to communicate professionally and effectively by phone, email, virtually, and in person.
Ability to work effectively both independently and collaboratively.

Nice To Haves

Bachelor's degree preferred.
Experience as a Senior Community Manager, mentor, trainer, team resource, or informal leader is highly valued.

Responsibilities

Lead, coach, and support a team of Community Managers.
Help managers strengthen client relationships and deliver exceptional service to their boards and communities.
Provide guidance on challenging board, homeowner, vendor, and operational situations.
Support Community Managers with prioritization, communication, organization, budgeting, and portfolio management.
Monitor team performance and provide ongoing feedback, coaching, and accountability.
Help ensure contractual obligations and service expectations are consistently met.
Support client retention and assist with resolving escalated client concerns.
Participate in hiring, onboarding, training, and developing Community Managers.
Support branch operations and identify opportunities to improve processes and service delivery.
Partner with leadership on strategic planning and branch priorities.
Support budgeting, financial management, and fiscal operations.
Collaborate across departments to solve problems and support the communities we serve.
Perform other duties as assigned.