Community Director

Gallery Residential•Atlanta, GA

22d•Onsite

About The Position

The Community Director is responsible for maintaining the physical asset and maximizing financial returns in accordance with the owner’s objectives. The role ensures compliance with company policies and procedures and with laws and regulations governing multifamily housing operations, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act. The Community Director directs and coordinates on-site operations, motivates and develops the team, and works to meet or exceed industry standards. The role also represents Gallery Residential to current and prospective clients and helps maintain and inspire company culture. The Community Director oversees property performance, budgeting, revenue and expenses, marketing and leasing, resident satisfaction, vendor relationships, maintenance standards, lease enforcement, and reporting. The position has supervisory responsibilities for corporate and on-site employees and requires regular on-site attendance, business travel, and availability for work outside typical office hours when needed.

Requirements

Progressive employment history demonstrating increasing accountability and responsibility in applying property-management and residential multifamily business principles.
Demonstrated knowledge and skills in sales, customer service, revenue and expense management, and financial business planning.
Ability to read, write, and communicate effectively to understand and complete business, financial, and legal documents; motivate and lead teams; and communicate property strategies and performance to clients and owners.
Mathematical skills to perform basic arithmetic and calculate percentages for financial records, budgets, and fiscal reports.
Senior-level experience and skills in leading and managing others, including interviewing, onboarding, directing, evaluating performance, and making talent-management decisions.
Ability to follow written, oral, or diagrammed instructions and resolve problems involving several concrete variables in standardized situations.
Proficiency with internet, word-processing, spreadsheet, and database-management programs, as well as property-management software.
Ability to work in a stressful environment and work peacefully with coworkers and residents.
Ability to meet predictable attendance and punctuality expectations and to perform the position’s physical demands.
Ability to travel for property visits, client visits, new-business presentations, educational conferences, and other work needs.
Ability to access all exterior and interior areas of properties and amenities within the assigned portfolio and markets.
Ability to view computer screens, cell phones, and other electronic equipment for extended periods.

Nice To Haves

Industry certifications are preferred.

Responsibilities

Work with on-site team members to prioritize solutions and create frameworks that drive journey metrics.
Understand issues and opportunities and pursue innovative solutions.
Engage residents, prospective residents, associates, and stakeholders to understand their needs and represent company culture.
Create and maintain sequenced plans to launch projects.
Lead cross-functional teams through change programs and projects.
Participate in community and industry activities that support the company, marketplace presence, professional development, and business goals.
Supervise and mentor the property’s on-site team through one-on-one mentoring and daily team huddles.
Hire, onboard, train, and manage team-member performance in accordance with company policies, values, and business practices.
Support the client and owner relationship by meeting with owners, conducting property tours, sharing performance updates, and responding to requests.
Contribute to property budgets by analyzing financial statements, marketing information, and operational reports and evaluating performance patterns.
Meet revenue targets by setting rent rates, ensuring timely collection and posting of rent and fees, completing bank deposits, and preparing and reviewing monthly financial reports.
Approve and submit vendor, contractor, and service-provider invoices; reconcile work or purchases, verify insurance certificates, code charges, and coordinate related communications.
Analyze market and economic trends and implement marketing and leasing strategies to meet occupancy and revenue goals.
Promote resident satisfaction and retention by responding to questions, grievances, and requests and resolving service issues promptly.
Ensure maintenance team members meet company standards for responding to and completing resident service requests.
Conduct regular in-person property inspections and address safety, cleanliness, appearance, and appeal of the property, grounds, buildings, and amenities.
Complete accounting, financial, administrative, and other reports, and perform other assigned or necessary duties.
Oversee lease enforcement, including apartment inspections, required notices, eviction procedures, and applicable late fees and charges.
Maintain reliable and punctual attendance at the designated worksite and meet the position’s physical demands and performance expectations.
Work on additional tasks that may require weekend or after-hours availability, work onsite, and travel for business purposes.