Community Director

Gallery Residential•Prince George, VA

12d•$70,000 - $90,000•Onsite

About The Position

The Community Director is responsible for maintaining the physical asset and maximizing financial returns in accordance with the owner’s objectives. The role ensures compliance with company policies and procedures and with laws and regulations governing multifamily housing, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act. The Community Director directs and coordinates on-site operations, motivates and develops the on-site team, and works to meet or exceed industry standards. The position also represents Gallery Residential to current and prospective clients and helps maintain and inspire the company culture. The Community Director works with on-site team members to prioritize solutions and improve journey metrics, identifies and addresses issues and opportunities, serves residents and other stakeholders in keeping with company values, and plans and leads projects and change initiatives. The role also includes community and industry participation that supports professional development and company goals. This is a supervisory role with responsibility for corporate and on-site employees. It is scheduled for 40 hours in a regular work week. Typical office hours are 9:00 a.m. to 6:00 p.m., Monday through Friday, though hours of operation vary. The position requires on-site work, business travel, and availability for additional tasks that may require weekend or after-hours work. Salary is based on experience and is listed as $70,000–$90,000.

Requirements

Employment history demonstrating progressively greater accountability and responsibility applying property-management and residential multifamily business principles.
Demonstrated knowledge and skills in sales, customer service, revenue and expense management, and financial business plans.
Ability to read, write, and communicate effectively to understand and complete business plans, financial and legal documents, lead teams, and communicate property strategies and performance to clients and owners.
Mathematical skills to perform basic arithmetic and calculate percentages for financial records, budgets, and fiscal reports.
Senior-level experience and skills in leading and managing others, including interviewing, onboarding, directing, evaluating performance, and making talent-management decisions.
Ability to apply common-sense understanding to written, oral, or diagrammed instructions and solve problems involving several concrete variables in standardized situations.
Proficiency with internet, word-processing, spreadsheet, and database-management programs, as well as property-management software.
Ability to work in a stressful environment and work peacefully with coworkers and residents.
Ability to meet the physical demands of the position, including accessing all interior and exterior areas of properties and amenities; using hands, typing, handling, talking, and hearing; standing, walking, reaching, climbing, stooping, or squatting; and lifting, carrying, pushing, pulling, or maneuvering up to 20 pounds independently and up to 50 pounds with assistance.
Ability to view computer screens, cell phones, and other electronic equipment for extended periods.
Availability to work on-site, travel for business, and take on additional tasks that may require weekend or after-hours work.

Nice To Haves

College degree (optional).
Industry certifications are preferred.

Responsibilities

Supervise and mentor the on-site property team, communicating and updating goals through one-on-one mentoring and daily team huddles.
Hire, onboard, train, and manage team members’ performance in accordance with company policies, values, and business practices.
Assist with the client and owner relationship by meeting with owners, conducting property tours, sharing performance updates and information, and responding to requests.
Contribute to property budget development by analyzing financial statements, reviewing marketing information, and using operational reports to identify historic and projected performance patterns.
Meet revenue targets by setting rent rates, ensuring rent and fees are collected and posted on time, completing bank deposits, and preparing and reviewing monthly financial status reports.
Approve and submit vendor, contractor, and service-provider invoices; reconcile work or purchases; verify insurance certificates; code charges; and coordinate communication among vendors, accounting, and owners or clients.
Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to meet occupancy and revenue goals.
Promote resident satisfaction and retention by responding promptly to questions, grievances, and requests and resolving service issues.
Ensure maintenance team members follow company standards for responding to and completing resident service requests.
Conduct regular in-person property inspections and address issues so the property, grounds, buildings, and amenities meet safety, cleanliness, appearance, and appeal standards.
Complete accounting, financial, administrative, and other reports, and perform other duties as assigned or necessary.
Oversee lease enforcement, including periodic apartment inspections, required notices, eviction procedures, and applicable late fees and other lease charges.
Maintain reliable attendance and punctuality at the designated worksite and meet the position’s physical demands and performance expectations.
Create and maintain sequenced project plans and lead cross-functional teams through change initiatives.
Participate in community and industry activities that support the company and professional development.
Travel to properties and clients, present for new business opportunities, attend educational conferences, and travel as needed for job responsibilities.