Community Director

Elmington Property Management•Nashville, TN

12d

About The Position

At Bedrock Property Management, Community Directors lead the property's day-to-day operations and help ensure resident satisfaction. The role oversees property staff and vendor relationships, ensures timely maintenance, provides financial reporting, and manages leasing and financial goals and performance. Community Directors are expected to provide genuine care and excellent service to residents, guests, and clients while modeling the company's core values of collaboration, ownership, continual growth, and clear, kind communication. The Community Director is the primary representative of the company to residents, vendors, employees, and owners. The role includes supervising and developing onsite staff, maintaining confidential resident records, ensuring compliance with fair housing standards and applicable laws, and responding to issues outside normal work schedules when needed. It also involves supporting property performance through resident events, marketing, retention efforts, and achievement of revenue and occupancy goals. The position requires Spanish fluency and at least two years of multifamily property management experience. Travel may be required up to 10% of the time. The work environment is usually moderately noisy and moderate in temperature, with a need to withstand seasonal outdoor heat and cold.

Requirements

Spanish fluency is required.
At least two years of multifamily property management experience.
Exceptional verbal and written communication skills.
Strong organizational skills to manage multiple priorities, tasks, and deadlines.
Ability to provide exemplary customer service and pursue high standards of performance.
Ability to manage staff, property operations, and community financial performance.
Proactive attention to detail and an ability to identify ways to improve the property.
Effective listening and solution-oriented skills.
Ability to respond to issues outside normal work schedules when required.
Previous experience leading a team through positive motivation, goal setting, and accountability.
Ability to travel up to 10% of the time.
Frequently sit, stand, and walk; regularly talk or hear; frequently use hands or fingers to handle or feel objects, tools, or controls; occasionally climb or balance, stoop, kneel, crouch, or crawl; and occasionally lift and/or move up to 25 pounds.
Vision abilities include close, distance, and peripheral vision and the ability to adjust focus.
Ability to withstand seasonal outdoor cold and heat.

Nice To Haves

Previous Community Director, Community Manager, or Property Manager experience.

Responsibilities

Provide exemplary customer service, proactively resolve resident issues, and create a warm and welcoming environment.
Manage the community's financial operations by creating, reviewing, and submitting required daily and weekly reports.
Ensure team members comply with federal fair housing standards and other applicable laws.
Mentor team members and develop their professional skills.
Communicate company policies, procedures, requirements, and announcements to staff.
Represent the company professionally to residents, vendors, employees, and owners.
Operate onsite computers and technological devices, including security systems, cameras, copiers, scanners, and printers.
Maintain complete and consistent resident files onsite in electronic and/or hardcopy format, preserving confidentiality.
Ensure property maintenance and work orders are completed in a timely manner.
Respond to issues outside normal work schedules when required for resident safety and satisfaction.
Train and supervise onsite staff in accordance with company policies and procedures, modeling company core values.
Drive property performance by participating in resident events, marketing the property, and focusing on resident retention.
Meet revenue goals by exceeding occupancy budgets, improving resident retention, and monitoring property financial performance.
Perform other duties as assigned.