Community Director - River Highlands

Elmington Property Management•Columbia, TN

About The Position

The Community Director leads the day-to-day operations of the property and is essential to its overall success and resident satisfaction. The role oversees property staff and vendor relations, ensures timely maintenance, provides financial reporting, and manages the community’s leasing and financial goals and performance. The Community Director represents the company to residents, vendors, employees, and owners, and provides exemplary customer service while fostering a welcoming community.

Requirements

At least 2 years of multifamily property management experience.
Exceptional verbal and written communication skills.
Strong organizational skills and ability to manage multiple priorities, tasks, and deadlines.
Passion for excellence and exemplary customer service.
Ability to effectively manage staff, operations, and community financial performance.
Proactive attention to detail and an ability to identify opportunities to improve the property.
Effective listening and problem-solving skills.
Ability to respond to issues outside the normal work schedule when required.
Ability to travel up to 10% of the time.
Ability to meet the physical demands of the position, including occasionally lifting and/or moving up to 25 pounds.

Nice To Haves

Previous experience as a Community Manager or Property Manager.
Previous experience leading a team through positive motivation, goal setting, and accountability.

Responsibilities

Provide exemplary customer service, proactively resolve resident issues, and create a warm and welcoming environment.
Steward the community’s financial management by creating, reviewing, and submitting required daily and weekly reports.
Ensure team members comply with federal fair housing standards and other applicable laws.
Mentor team members and staff, helping them develop their professional skills.
Communicate company policies, procedures, requirements, and announcements.
Represent the company professionally to residents, vendors, and owners.
Operate onsite computers and technological devices, including security systems, cameras, copiers, scanners, and printers.
Maintain resident files onsite in electronic and/or hardcopy format and protect their confidentiality.
Ensure property maintenance and work orders are completed in a timely manner.
Respond to issues outside the normal work schedule when required to ensure resident safety and satisfaction.
Train and supervise onsite staff in accordance with company policies and procedures, modeling company core values.
Drive property performance by participating in resident events, marketing the property, and focusing on resident retention.
Manage vendor relations and oversee property staff and operations.
Meet revenue goals by exceeding occupancy budgets, improving resident retention, and monitoring financial performance.
Perform other duties as assigned.