Community Director - Coveside

Gallery Residential•Oak Island, NC

22d•Onsite

About The Position

The Community Director is responsible for maintaining the physical asset and maximizing financial returns in accordance with the owner’s objectives. The role ensures compliance with company policies and procedures and applicable laws and regulations governing multifamily housing operations, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act. The Community Director leads and develops the on-site team to meet or exceed industry standards, presents the value of Gallery Residential to current and prospective clients, and helps maintain and inspire company culture. The position oversees property operations, team performance, owner relationships, budgeting and financial reporting, revenue and expense management, marketing and leasing, resident satisfaction and retention, maintenance standards, property inspections, and lease enforcement. The role also contributes to company projects and change initiatives, participates in community and industry activities, works onsite, and travels for business purposes. The position is scheduled for 40 hours in a regular work week. Typical office hours are 9:00 a.m. to 6:00 p.m., Monday through Friday, though hours of operation vary. Availability for additional tasks after hours or on weekends is required. A college degree is optional; progressive experience and demonstrated knowledge in property management and residential multifamily operations are expected.

Requirements

Progressive work history demonstrating increasing accountability and responsibility applying property management and residential multifamily business principles.
Demonstrated knowledge and skills in sales, customer service, revenue and expense management, and financial business plans.
Senior-level experience and skills leading and managing others, including interviewing, onboarding, directing, evaluating performance, and making talent-management decisions.
Ability to read, write, and communicate effectively to understand and complete business plans, financial documents, and legal documents; motivate and lead teams; and communicate property strategies and performance to clients and owners.
Mathematical skills to perform arithmetic and percentage calculations for financial records, budgets, and fiscal reports.
Ability to apply common-sense understanding to written, oral, or diagrammed instructions and solve problems involving several concrete variables in standardized situations.
Proficiency with internet, word processing, spreadsheet, and database management programs, as well as property management software.
Ability to work in a stressful environment and work peacefully with coworkers and residents.
Ability to work onsite and travel for business purposes.
Ability to meet predictable attendance and punctuality expectations and the physical demands of the role.
Ability to regularly use hands for typing, handling, or feeling and to talk or hear; frequently stand, walk, reach, and climb, stoop, or squat; and intermittently sit.
Ability to access all interior and exterior areas of properties and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.
Ability to view computer screens, cell phones, and other electronic equipment for extended periods.
College degree is optional.

Nice To Haves

Industry certifications are preferred.

Responsibilities

Maintain the physical property and maximize financial returns in accordance with owner objectives.
Ensure compliance with company policies and procedures and applicable laws and regulations governing multifamily housing operations.
Supervise, mentor, hire, onboard, train, and manage the performance of the on-site team; communicate goals through individual mentoring and daily team huddles.
Work with on-site team members to prioritize solutions and improve journey metrics; understand issues and opportunities and develop innovative solutions.
Represent company values when engaging with residents, prospective residents, associates, stakeholders, clients, and owners.
Create and maintain sequenced project plans and lead cross-functional teams through change initiatives.
Participate in community and industry activities that support professional development and company business goals.
Manage client and owner relationships by holding meetings, conducting property tours, providing performance updates, and responding to requests.
Provide input into property budgets by analyzing financial statements, marketing information, and operational reports.
Meet revenue targets by setting rent rates, ensuring timely collection and posting of rent and fees, completing bank deposits, and preparing and reviewing monthly financial reports.
Approve and submit vendor, contractor, and service-provider invoices; verify work or purchases, insurance certificates, account coding, and related communications.
Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to meet occupancy and revenue goals.
Promote resident satisfaction and retention by responding promptly to questions, grievances, and service requests and taking appropriate action to resolve issues.
Ensure maintenance staff meet company standards for responding to and completing resident service requests.
Conduct regular in-person property inspections and address safety, cleanliness, appearance, and appeal of the property, grounds, buildings, and amenities.
Complete accounting, financial, administrative, and other reports, and perform other assigned or necessary duties.
Oversee lease enforcement, including apartment inspections, required notices, eviction procedures, and allowable lease-related fees and charges.
Maintain reliable and punctual attendance at the designated worksite and meet the position’s physical demands.
Work onsite and travel for business purposes, including property and client visits, new-business presentations, and educational conferences.