Community Coordinator - Family Hope Center

Buckner•Midland, TX

5d•Onsite

About The Position

The Community Coordinator at the Family Hope Center raises awareness of Buckner’s ministry and serves as a liaison with community collaborators, civic groups, and businesses. The role coordinates and supervises volunteer and group activities supporting Buckner ministries and fundraising efforts, and helps connect client families with services and resources based on needs identified with Case Managers. The coordinator develops relationships with community agencies, institutions, churches, and social service organizations; coordinates on-site and off-site programs; supports client access to community resources; and assesses needs to inform program development. The position also coordinates events, volunteers, donations, community presentations, and communications, while maintaining calendars and completing required reports and documentation. The role represents Buckner in the community and works effectively with culturally diverse youth and families. Nights, weekends, on-call availability, local travel, and home visits may be required. This position requires a related bachelor’s degree and at least two years of relevant experience. Candidates must be able to communicate in English and Spanish, work with community resources and volunteers, and demonstrate strong assessment, relationship-building, planning, communication, and problem-solving skills. The role also requires a commitment to Christian principles and Buckner’s mission, vision, and values.

Requirements

Bachelor’s degree in a related field.
At least two years of prior related experience providing community-based services, crisis assistance, or direct social services.
Ability to observe and accurately assess situations and individuals and determine appropriate action.
Proficient knowledge of community resources, including social-service and health providers, and experience using those resources.
Ability to facilitate collaboration between company and community resources.
Working knowledge and understanding of applicable regulatory standards and requirements governing programs and services.
Ability to interact effectively and conduct ministry business in the community, including presenting strategic ministry opportunities to constituencies.
Proficient ability to speak, read, and write English and Spanish.
Cultural understanding and ability to develop positive, trusting intercultural and interdenominational relationships based on cross-cultural experience.
Ability to oversee volunteers, including selection, development, motivation, scheduling, and evaluation; administrative skills are required.
Ability to travel to various locations using different modes of transportation and provide personal transportation for community duties and client home visits.
Ability to recognize confidential matters and maintain confidentiality.
Ability to motivate people; excellent counseling and problem-solving skills.
Excellent public-speaking skills and professional oral and written communication skills with a multi-ethnic community.
Ability to communicate clearly face to face and by phone.
Ability to relate positively, influentially, and sensitively to a broad spectrum of people and work effectively in multi-ethnic settings.
Ability to plan strategically and logistically and facilitate meetings, conferences, and workshops.
Ability to distinguish sounds and changes in tone and volume, including differences between playful and angry or combative sounds.
Ability to prioritize tasks, respond in crisis or pressure situations, and adapt to changing business needs.
Ability to work with little supervision, use innovative thinking where needed, and demonstrate attention to detail and good organizational skills.
Leadership ability characterized by servant leadership, integrity, honesty, and influence rather than authority.
Ability to establish and maintain effective working relationships with employees, clients, and the public.
Ability to work nights and weekends and be on call as required.
Proficient computer skills, including accurate and timely use of relevant equipment and software applications.
Professional commitment to Christian principles and teachings and ability to perform responsibilities in alignment with Buckner’s mission, vision, and values.
Valid appropriate state driver’s license; ability to drive assigned or personal vehicles in compliance with laws; proof of liability insurance and eligibility for coverage under Buckner’s insurance policy. Must be at least 21 years old to drive on behalf of Buckner.
Ability to exert up to 50 pounds of force occasionally, up to 20 pounds frequently, and/or up to 10 pounds continuously to move objects or people.
Ability to walk, stand, and sit, sometimes for prolonged periods.
Sufficient good health to properly discharge duties; employees with an infectious disease or skin lesion may not work for the duration of communicability.

Nice To Haves

CPR/First Aid certification.
Commitment to professional growth and development to enhance program services.

Responsibilities

Discuss client-family needs with Case Managers and connect families with appropriate empowerment resources through community networking, agencies, and church volunteers.
Help clients access on-site programs and community services, including by modeling and teaching resource-access steps and supporting client accountability.
Develop and manage a system to coordinate on-site and off-site programs and communication among program sponsors and collaborators.
Assist program participants with community resource access, including program enrollment, housing, and other services.
Develop professional relationships with education, job training, life-skills, employment, housing, child-care, and social-service organizations to coordinate services and inform community assessments and program development.
Analyze program needs and develop, modify, and implement changes to meet evolving client needs.
Assess client needs and concerns; research program models and recruit local programs that address identified needs.
Coordinate Family Hope Center events such as health fairs, health education classes, holiday celebrations, pastor training, and block parties.
Coordinate with the Ministry Engagement Coordinator on volunteer recruitment, screening, training, supervision, evaluation, and documentation in accordance with Buckner policies and requirements.
Support volunteer schedules, activities, and resource use in alignment with business-plan objectives and budget guidelines.
Serve as liaison between Buckner staff and the Ministry Engagement Coordinator to meet ongoing program and special-event volunteer needs.
Maintain a master calendar of Family Hope Center events and distribute activity and volunteer-project notices to relevant program staff.
Coordinate the acquisition and distribution of in-kind donations, document donations according to procedures, and write thank-you notes when appropriate.
Plan, organize, and implement assigned special events, including Christmas activities, gift drives, and distribution.
Assist with tours for mission groups and community programs as needed.
Plan and lead community presentations for recruiting purposes; represent Buckner at community meetings and speak publicly on the agency’s behalf.
Contribute to newsletters, Buckner Today stories, and other communications as requested.
Identify and implement strategies and resources that improve client service delivery.
Complete and submit utilization, special-event, activity, and other requested reports and documentation accurately and on time.
Conduct client and community meetings; attend and participate in staff meetings, training, team meetings, and other group processes; chair special committees as required.
Work effectively with culturally diverse youth and families and maintain positive relationships with community members and colleagues.
Report suspected child abuse or neglect to the Executive Director and appropriate law enforcement agencies.
Travel to community locations, visit clients’ homes, and drive an assigned or personal vehicle as needed, complying with applicable laws and insurance requirements.