Community Center Coordinator

The Community Builders•Boston, MA

1d•Onsite

About The Position

The Community Center Coordinator oversees the day-to-day operations of the Anna Mae Cole (AMC) Center at Mildred C. Hailey Apartments. The newly constructed center is connected to 2 Lamartine Street and includes a half-basketball court, multipurpose room, full kitchen, and office spaces. It serves Mildred Hailey residents as well as people living in Jackson Square and other Boston neighborhoods. The position requires five days a week in the office and reports to the Community Life District Manager. The Coordinator organizes daily programming and use of the space, helps develop partnerships, maintains and distributes monthly activity calendars, welcomes visitors, and assists residents and organizations with reserving the center for private events. The role also includes coordinating space and equipment setup, outreach, service referrals, data tracking and reporting, and recruiting and leading volunteers and interns. The Coordinator serves in a Community Life Service Coordinator role at TCB and participates in site-based team meetings and relevant professional development.

Requirements

Bachelor’s degree focused in social work, human services, public health, or community development.
At least 2 years of overall professional experience working with families, older adults, and/or people with disabilities in housing or human services agencies.
Experience working in human services, customer service, or a similar field with families of diverse backgrounds.
Knowledge of Boston social resources.
Understanding of community engagement, public health, trauma-informed care, and other social determinants of health.
Ability to understand and respect cultural differences in values, attitudes, and beliefs and respond appropriately when planning, implementing, and evaluating protocols and systems.
Ability to build and maintain positive relationships with a wide variety of stakeholders.
Ability to collect, track, and understand data to assess programs and partnerships and inform strategies.
Ability to work in a timely and consistent manner with integrity and professionalism and provide excellent customer service to center visitors.
Excellent communication, organization, problem-solving, and writing skills.
Proficiency with MS Excel, PowerPoint, Word, Outlook, and other computer programs.
Ability to work some weekends and evenings.
Ability to work in the office five days a week.

Nice To Haves

Knowledge of federal, state, and local policies affecting housing.
Bilingual Spanish speaker strongly preferred.

Responsibilities

Coordinate daily programming and space use at the Anna Mae Cole Center.
Assist in developing partnerships for the AMC Center.
Develop and distribute monthly calendars of activities at the AMC and Innovation Center.
Greet visitors and conduct orientations for new visitors.
Assist residents and organizations wishing to reserve space for private events.
Manage audiovisual equipment, including ensuring it is working and coordinating setup and storage.
Coordinate setup of spaces, including tables, chairs, and collapsible walls; ensure users clean the space; and coordinate deposits and any associated fees.
Conduct resident outreach through newsletters, flyers, telephone calls, and door-knocking.
Use TCB’s CL Connect data collection system to document services provided to residents and outcomes achieved.
Track and report progress using Power BI as required by partners and funders to fulfill grant and other commitments.
Participate in site-based team meetings at least twice a month.
Refer residents to Property Management, Community Life, and other organizations as needed.
Coordinate and communicate with Community Life staff at Mildred Hailey and in the Jackson Square area to support residents and community members.
Complete at least 12 hours of position-related professional development annually.
Recruit and lead volunteers and interns assisting at the AMC Center.
Perform other duties and responsibilities as requested.