Community Coordinator II (Fairlawn Estates)
About The Position
WinnCompanies is seeking an adaptable and outgoing Community Coordinator II for Fairlawn Estates at the T, a 347-unit affordable housing community in Mattapan, Massachusetts. The role is part of the property management team and supports Winn’s six outcome areas: Stable Housing, Employment, Education, Health, Community Engagement, and Economic Mobility. The coordinator works with residents, community partners, and staff to identify needs and opportunities, use community assessments and one-on-one coaching to understand resident needs, and build a network of local partners to coordinate referrals, interventions, programs, support, and engagement opportunities. The position also supports leasing, resident services, program and regulatory compliance, and community operations. The stated pay range is $25.00 to $27.00 per hour, depending on experience. The preferred schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with some weekends as needed. This is a temporary position and is not eligible for Winn benefits.
Requirements
- High school diploma or GED equivalent.
- 3–5 years of relevant work experience.
- Bilingual in English and Spanish or Haitian Creole.
- Experience with computer systems, particularly Microsoft Office.
- Ability to obtain the Winn Community Coordinator Certification.
- Excellent customer service skills.
- Outstanding interpersonal and communication skills.
- Availability for on-call activity during off-hours for urgent needs.
- Strong attention to detail.
- Ability to work under pressure.
- Ability to work with a diverse group of people and personalities.
Nice To Haves
- Bachelor’s degree in Social Work, Business, Public Policy, or a related field.
- Experience with Yardi, OneSite, or RealPage property management software.
Responsibilities
- Interact with prospective and current residents to achieve maximum occupancy.
- Generate and manage traffic, lotteries, waiting lists, property tours, apartment leasing, prospect qualification, and follow-up on prospect leads.
- Prepare lease documentation for applicable program types, complete move-in paperwork and procedures, maintain applicable databases, and ensure tour routes, amenity areas, and show units meet company standards.
- Provide customer service to new and current residents and educate them about and implement WinnCompanies programs, processes, and policies as applicable.
- Review, prioritize, and distribute resident service requests as required.
- May assist with planning and facilitating property events or programs required by mixed-income program guidelines.
- May assist on-site management in keeping marketing documents, supplies, reports, advertisements, and web content current in response to property, regional, or corporate initiatives.
- Maintain relationships with area businesses, local housing offices, employers, and real estate brokers to generate business or maintain an extensive waiting list for all unit types.
- Stay current with local events and hiring trends that may affect the property.
- Maintain knowledge of current local and submarkets, including competitors and customer demographics.
- Gather appropriate documents by program type during application or recertification for residency approval submission to the appropriate reviewer or third-party vendor.
- Stay current with applicable federal, state, and other regulatory requirements and programs.
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What This Job Offers
Career Level
Mid Level
Education Level
High school or GED
