Community Coordinator II (Fairlawn Estates)

WinnCompanies•Boston, MA

6d•Onsite

About The Position

Connected Communities is a nonprofit organization that supports community-based programs, services, and public policies for residents of affordable and mixed-income housing communities. WinnCompanies is seeking an adaptable and outgoing Community Coordinator II to work at Fairlawn Estates at the T, a 347-unit affordable housing community in Mattapan, Massachusetts. The role is part of the property management team and supports outcomes in stable housing, employment, education, health, community engagement, and economic mobility. The coordinator works with residents, community partners, and property staff to identify needs and opportunities. Using community assessments and one-on-one coaching, the coordinator develops a network of community partners and coordinates resource referrals, interventions, programs, support, and engagement opportunities. The stated pay range is $25.00 to $27.00 per hour, depending on experience. The preferred schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with some weekends as needed.

Requirements

High school diploma or GED equivalent.
3–5 years of relevant work experience.
Bilingual in English and Spanish or Haitian Creole.
Experience with computer systems, particularly Microsoft Office.
Ability to obtain the Winn Community Coordinator Certification.
Excellent customer service skills.
Outstanding interpersonal and communication skills.
Availability for on-call activity during off-hours for urgent needs.
Excellent attention to detail.
Ability to work under pressure.
Ability to work with a diverse group of people and personalities.

Nice To Haves

Bachelor’s degree in Social Work, Business, Public Policy, or a related field.
Experience with Yardi, OneSite, or RealPage property management software.

Responsibilities

Interact with prospective and current residents to support maximum occupancy; manage traffic, lotteries, waiting lists, property tours, apartment leasing, prospect qualification, and follow-up.
Prepare lease documentation applicable to program types, complete move-in paperwork and procedures, maintain relevant databases, and keep tour routes, amenity areas, and show units up to company standards.
Provide customer service to new and current residents that exceeds expectations.
Educate residents about and implement WinnCompanies programs, processes, and policies, as applicable.
Review, prioritize, and distribute resident service requests as required.
Assist with planning and facilitating property events or programs required by mixed-income program guidelines.
Assist on-site management in keeping marketing documents, supplies, reports, advertisements, and web content current and updated as needed.
Maintain relationships with area businesses, local housing offices, employers, and real estate brokers to generate business or maintain waiting lists for all unit types.
Stay informed about local events and hiring trends that may affect the property.
Maintain knowledge of current local submarkets, competitors, and customer demographics.
Gather program-specific documents during application or recertification for residency approval submission to the appropriate reviewer or third-party vendor.
Stay up to date with applicable federal, state, and other regulatory requirements and programs.
Work with residents, partners, and community staff to identify needs, interests, and opportunities.
Use community assessments and one-on-one coaching to determine community needs and build a network of partners to coordinate referrals, interventions, programs, support, and engagement opportunities.