2027 Community Branch Management Program - Central Pennsylvania, North Central
About The Position
The Community Branch Management Program (CBMP) is a one-year accelerated leadership development program that provides participants with an in-depth introduction to the Consumer Bank. Branch Management Trainees participate in core training, including classroom sessions, departmental presentations and observations, interactions with Retail Bank senior leadership, and special projects. They also receive on-the-job training and responsibilities tailored to the needs of their branch and market and assigned by a mentoring manager. The program develops banking knowledge, financial skills, communication and coaching practices, and leadership and interpersonal skills. Trainees learn banking functions, processes, and operations by engaging with customers to identify financial needs across product and service lines, resolving complex service issues, and processing transactions accurately and on time. They gain exposure to branch operations, service, sales, risk management, relationship management, and customer experience. Trainees also work with local small-business leaders to develop community partnerships and learn to coach and develop team members. Upon completion, trainees will have basic skills to pursue entry-level professional or management roles in their assigned branch, based on individual performance.
Requirements
- Bachelor’s, MS, or MBA candidate.
- Minimum cumulative GPA of 3.0.
- Customer-facing or retail work experience.
- Outstanding written and verbal communication skills.
- Strong interpersonal skills.
- Demonstrated presentation skills.
- Proven leadership abilities.
- Demonstrated analytical and computer skills.
- Work visa sponsorship is not offered for this role.
Responsibilities
- Complete the one-year Community Branch Management Program core training, including classroom training, departmental overviews and observations, senior leadership interactions, and special projects.
- Engage with customers to identify financial needs across product and service lines, resolve complex service issues, and process transactions accurately and on time.
- Complete on-the-job training and branch responsibilities based on the needs of the branch and market, as assigned by the mentoring manager.
- Learn and apply departmental risk policies, procedures, systems, and financial product knowledge.
- Develop communication, customer interaction, product knowledge, operational efficiency, sales, and sales-goal achievement skills.
- Support customer experience and relationship management activities, including customer assessments, sales-opportunity profiling, account opening, and lead-focused outbound calling.
- Support risk management activities, including audit requirements, fraud prevention, Know Your Customer (KYC), Customer Information Profile (CIP), and branch operations.
- Learn all product and service lines to identify customer financial needs, resolve service issues, and complete teller transactions accurately and on time.
- Collaborate with local small-business leaders to grow community partnerships.
- Coach and develop team members to support their individual, personal, and career goals.
- Adhere to applicable compliance and operational risk controls in accordance with company and regulatory standards and policies.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
- Complete other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
