2027 Community Branch Management Program - Central Pennsylvania, North Central

Manufacturers and Traders Trust•Selinsgrove, PA

About The Position

The Community Branch Management Program (CBMP) is a one-year accelerated leadership development program that provides participants with a broad introduction to the Consumer Bank. Branch Management Trainees take part in classroom training, departmental presentations and observations, interactions with Retail Bank senior leadership, and special projects. They also receive on-the-job training based on the needs of their branch and market, with assignments made by a mentoring manager. The program develops banking, financial, communication, coaching, and leadership skills. Trainees learn banking functions, processes, and operations by working with customers to identify financial needs, resolve complex service issues, and process transactions accurately and on time. They gain exposure to operations, service, sales, product knowledge, customer relationship management, and risk management in preparation for a branch leadership role. Trainees also work with local small business leaders to build community partnerships and learn to coach and develop team members. On completion, trainees may have the basic skills to move into entry-level professional or management roles in their assigned branch, depending on individual performance.

Requirements

Bachelor’s, MS, or MBA candidate.
Minimum cumulative GPA of 3.0.
Customer-facing or retail work experience.
Outstanding written and verbal communication skills.
Strong interpersonal skills.
Demonstrated presentation skills.
Proven leadership abilities.
Demonstrated analytical and computer skills.

Responsibilities

Participate in the one-year Core Training program, including classroom sessions, departmental overviews and observations, senior leadership interactions, and special projects.
Develop knowledge of banking, financial skills, communication, coaching, leadership, banking processes, and operations.
Engage with customers to identify financial needs across product and service lines, resolve complex service issues, and process transactions accurately and promptly.
Learn branch operations, service, and sales, including product knowledge, operational efficiency, and sales goal achievement.
Support customer experience and relationship management through customer assessments, sales opportunity profiling, account opening, and lead-focused outbound calling.
Learn and apply risk management practices, including audit requirements, fraud prevention, Know Your Customer (KYC), customer information profile (CIP), and branch operations.
Collaborate with local small business leaders to develop community partnerships.
Learn to coach and develop team members in pursuit of their individual, personal, and career goals.
Complete on-the-job training based on branch and market needs, including training on risk policies, procedures, systems, and financial products.
Follow applicable compliance and operational risk controls and company or regulatory standards and policies.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain internal control standards and implement internal and external audit points, along with applicable issues raised by external regulators, in a timely manner.
Complete other related duties as assigned.