2027 Community Branch Management Program - Central Pennsylvania, York East

M&T Bank•York, PA

4d•$30 - $44•Onsite

About The Position

The Community Branch Management Program (CBMP) is a one-year accelerated leadership development program providing participants with an in-depth introduction to the Consumer Bank. Branch Management Trainees participate in core training that includes classroom sessions, departmental overviews and observations, interactions with Retail Bank senior leadership, and special projects. They also complete on-the-job training and responsibilities that vary by market and branch needs and are assigned by the mentoring manager. The program develops knowledge of banking, basic financial skills, effective communication and coaching, and advanced leadership and interpersonal skills. Trainees learn banking functions, processes, and operations by engaging with customers to identify financial needs, resolving complex service issues, and processing transactions accurately and promptly. They also learn to build community partnerships with local small business leaders and coach and develop team members. After completing the program, trainees may have the basic skills to become entry-level professionals and/or managers in their assigned branch, based on individual performance.

Requirements

Bachelor’s degree, or MS/MBA candidate.
Minimum cumulative GPA of 3.0.
Customer-facing or retail work experience.
Outstanding written and verbal communication skills.
Strong interpersonal skills.
Demonstrated presentation skills.
Proven leadership abilities.
Demonstrated analytical and computer skills.

Responsibilities

Participate in core training sessions throughout the one-year program, including classroom training, departmental overviews and observations, senior leadership interactions, and special projects.
Complete on-the-job training based on the needs of the branch and market, including training on departmental risk policies, procedures, systems, and financial products.
Develop banking, basic financial, communication, coaching, leadership, and interpersonal skills.
Engage with customers to identify financial needs across product and service lines, resolve complex service issues, and process transactions accurately and promptly.
Build product knowledge, maintain operational efficiency, develop sales skills, and work toward sales goals.
Support the customer experience and relationship management through customer assessments, sales opportunity profiling, account opening, and lead-focused outbound calling.
Participate in risk management, including audit requirements, fraud prevention, Know Your Customer (KYC), customer information profile (CIP), and branch operations.
Collaborate with local small business leaders to develop community partnerships.
Coach and develop team members in pursuit of their individual, personal, and career goals.
Follow applicable compliance and operational risk controls and company or regulatory policies and standards.
Promote a workplace environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Complete other related duties as assigned.