2027 Community Branch Management Program - Central Pennsylvania, York East

Manufacturers and Traders Trust•York, PA

About The Position

The Community Branch Management Program (CBMP) is a one-year accelerated leadership development program that introduces participants to the Customer Centric Consumer Bank. Branch Management Trainees take part in classroom training, departmental presentations and observations, interactions with Retail Bank senior leaders, and special projects. They also receive on-the-job training assigned by a mentoring manager based on the needs of the branch and market. The program prepares trainees for entry-level professional or management roles in their assigned branch, based on individual performance. Training covers banking, basic financial skills, communication and coaching, leadership, interpersonal skills, departmental risk policies and procedures, systems, and financial products. Trainees build knowledge of banking functions and branch operations while serving customers, supporting sales and relationship management, managing risk, processing transactions, and developing community partnerships and team members.

Requirements

Bachelor’s degree, or MS/MBA.
Minimum cumulative GPA of 3.0.
Customer-facing or retail work experience.
Outstanding written and verbal communication skills.
Strong interpersonal skills.
Demonstrated presentation skills.
Proven leadership abilities.
Demonstrated analytical and computer skills.

Responsibilities

Participate in core training throughout the one-year program, including classroom sessions, departmental overviews and observations, senior-leadership interactions, and special projects.
Complete on-the-job training assigned by a mentoring manager according to branch and market needs.
Learn banking functions, processes, operations, financial skills, communication, coaching, leadership, and interpersonal practices.
Engage customers to identify financial needs across product and service lines, resolve complex service issues, and process transactions accurately and on time.
Develop product knowledge, sales skills, and the ability to achieve sales goals.
Support customer experience and relationship management, including customer assessments, sales opportunity profiling, account opening, and lead-focused outbound calling.
Learn and support risk management, including audit requirements, fraud prevention, Know Your Customer (KYC), Customer Identification Program (CIP), and branch operations.
Collaborate with local small business leaders to build community partnerships.
Coach and develop team members to support their individual, personal, and career goals.
Adhere to applicable compliance and operational risk controls, company policies, and regulatory standards.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain internal control standards and timely implementation of internal and external audit points and applicable issues raised by external regulators.
Complete other related duties as assigned.