Community Assistant

United Payroll•Cayce, SC

10d•Onsite

About The Position

The United Group of Companies is hiring two full-time Community Assistants for Cayce Cove, a professionally managed student-housing community in Cayce, South Carolina. Community Assistants help foster a welcoming, respectful, and cohesive resident community; support resident programming and security awareness; and refer resident-relations matters to the Property Manager or Assistant Property Manager. They also provide administrative and operational support, report maintenance needs, assist with opening and closing procedures, contribute to marketing and social media, and support leasing activities from tours and applications through room assignments and promotional events. The role provides customer service to current and prospective residents and includes assigned workshops and regular online compliance training. This is a non-exempt, full-time position paying $18.00 per hour. Schedules are set in advance according to business needs, and rotating weekend availability is required. The position involves standing and walking for extended periods, lifting and other physical activities, and working indoors and outdoors in varying conditions.

Requirements

High school diploma.
At least 1 year of experience in customer service, hospitality, and/or property management.
Familiarity with Microsoft Office applications and social media platforms.
Strong teamwork, communication, and customer service skills.
Demonstrated integrity at a personal and professional level.
Willingness to work respectfully with people from diverse backgrounds and assist other team members as needed.
Good work and safety habits.
Ability to meet the physical demands of standing, walking, kneeling, lifting, and carrying.

Responsibilities

Maintain frequent and consistent office availability to address resident issues.
Build rapport with residents and encourage respect, responsibility, and cohesion in the community.
Refer resident-relations issues to the Property Manager and/or Assistant Property Manager.
Promote awareness of security procedures and precautions.
Maintain confidentiality when warranted.
Assist with resident programming and community activities.
Perform administrative duties that support successful community operations.
Promptly report needed maintenance and repair work to Maintenance Staff.
Assist with opening and closing procedures.
Assist with property marketing, social media initiatives, and promotional events.
Support leasing activities, including giving tours, accepting applications, processing license agreements, and assigning rooms.
Provide excellent customer service to current and prospective residents.
Attend assigned training workshops and complete required online Grace Hill training.

Benefits

Medical insurance, with three plans and HSA options; eligibility begins the first of the month following 30 days.
Dental and vision insurance; eligibility begins the first of the month following 30 days.
Company-paid basic life insurance equal to one times annual salary, with additional voluntary life plans; eligibility begins the first of the month following 30 days.
401(k) plan with employee contribution eligibility beginning the first of the month following 90 days and an employer match after one year of service, up to 4%.
Employee Assistance Program.
United Concierge Medicine 24/7 telemedicine service, including mental health.
Premium Calm App subscription.
Childcare tuition discount through Learning Care Group.
Dependent Care FSA.
Tuition Assistance Program.
Paid time off: 24 personal hours, 56 sick hours, and 80 vacation hours, increasing with tenure up to 160 hours; eligibility after the 90-day introductory period.
10 company-paid holidays.