Community Assistant
About The Position
The United Group of Companies, Inc. is seeking two full-time Community Assistants for Cayce Cove, a professionally managed student-housing community in Cayce, South Carolina. The Community Assistant supports resident relations and community development, administrative and operational activities, leasing, marketing, and resident programming. The role provides customer service to current and prospective residents, communicates maintenance needs, and completes assigned training. The position is non-exempt and pays $18.00 per hour. Schedules are set in advance based on business needs, and rotating weekend availability is required.
Requirements
- High school diploma.
- Applicable work history.
- At least 1 year of experience in customer service, hospitality, and/or property management.
- Familiarity with Microsoft Office applications and social media platforms.
- Integrity at a personal and professional level.
- Strong teamwork skills.
- Ability to work respectfully with people from diverse backgrounds.
- Excellent communication and customer service skills.
- Willingness to assist other team members as needed.
- Good work and safety habits.
- Ability to stand and walk for 8 to 10 hours.
- Ability to lift up to 50 pounds and perform frequent bending, stooping, squatting, reaching, pushing, and pulling.
- Ability to work indoors and outdoors in various weather conditions.
- Rotating weekend availability is required.
Responsibilities
- Maintain frequent and consistent office availability to address resident issues.
- Build rapport with residents and foster respect, responsibility, and cohesion within the community.
- Refer resident relations issues to the Property Manager and/or Assistant Property Manager.
- Promote awareness of security procedures and precautions.
- Maintain confidentiality when appropriate.
- Assist with resident programming and community activities.
- Perform administrative duties that support successful community operations.
- Promptly report needed maintenance and repairs to Maintenance Staff.
- Assist with opening and closing procedures.
- Assist with property marketing and social media initiatives.
- Support all aspects of leasing, including touring prospective residents, accepting applications, processing license agreements, assigning rooms, and assisting with promotional events as requested.
- Provide excellent customer service to current and prospective residents.
- Attend assigned training workshops, including Orientation and School of Leasing.
- Complete required online Grace Hill training regularly to support regulatory compliance and resident-community interactions.
Benefits
- Medical insurance with three plans and HSA options, with eligibility beginning the first of the month following 30 days.
- Dental and vision insurance, with eligibility beginning the first of the month following 30 days.
- Company-paid basic life insurance equal to one times annual salary, with additional voluntary life plans; eligibility begins the first of the month following 30 days.
- 401(k) retirement plan, with employee contribution eligibility beginning the first of the month following 90 days and employer matching eligibility after one year of service, up to a 4% company match.
- Employee Assistance Program.
- United Concierge Medicine 24/7 telemedicine service, including mental health.
- Calm App premium subscription.
- Learning Care Group childcare tuition discount.
- Dependent Care FSA.
- Tuition Assistance Program.
- Paid personal time: 24 hours.
- Paid sick time: 56 hours.
- Paid vacation: 80 hours, increasing with tenure up to 160 hours.
- PTO eligibility after the 90-day introductory period.
- 10 company-paid holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
