Community Assistant

Tailwind Group, Inc.•Oxford, MS

7d•Onsite

About The Position

The Community Assistant at Tailwind Group’s The Quarters Oxford student housing community is primarily responsible for generating new leases and renewals through peer engagement, delivering customer service, and supporting daily office and property operations. The role serves as a first point of contact for prospective residents, conducts property and unit tours, and represents the property on and off campus. The Community Assistant supports leasing and occupancy goals while helping deliver a positive living experience for residents. The position is part-time, with a variable schedule not exceeding 29.5 hours per week. The employee must consistently work at least 12 hours per week between 9:00 a.m. and 6:00 p.m. The role is fully in-office and requires onsite presence, with weekday and weekend shifts, rotating nights and weekends, and extended hours during turnover as scheduled. Compensation is $12.00 per hour, with potential commission. The Quarters Oxford is a garden-style student housing community in Oxford, Mississippi, serving University of Mississippi students. It has 190 units and 636 beds, with 3- and 4-bedroom units and amenities including a fitness center, resort-style swimming pool, and coffee bar.

Requirements

High school diploma or equivalent.
Demonstrated ability to work in a fast-paced, goal-oriented environment.
Strong communication, organization, and customer service skills.
Ability to confidently engage with peers and represent the property positively.
Professionalism and reliability.
Ability to work extended hours during turnover, including nights and weekends.
Ability to work onsite and consistently schedule at least 12 hours per week between 9:00 a.m. and 6:00 p.m., with weekday and weekend shifts required.
Pass a criminal background check.

Nice To Haves

One or more years of experience in customer service, sales, or retail.
Current enrollment at the local university and status as a current or future resident.
Experience with Microsoft Office and Entrata software.
Motivated self-starter who thrives in a team setting.
Ability to receive coaching and act on feedback.

Responsibilities

Provide excellent customer service to residents, prospects, vendors, officials, and community members.
Maintain the property's curb appeal, grounds, amenities, common areas, tour path, and model unit.
Serve as the first point of contact for prospective residents and community inquiries.
Conduct property and unit tours, present leasing options, and answer questions about community features and amenities.
Follow up with prospects by phone, text, and email using property management systems to maximize conversions.
Generate leasing traffic through on-campus outreach and peer networking.
Participate in planning and carrying out resident events, move-ins, and community activities.
Support resident lockouts after hours when assigned.
Represent and promote the property professionally on and off campus.
Provide first-level support and resolution for prospects, residents, and guarantors.
Clean the model unit, clubhouse, and other amenity spaces as assigned.
Process, organize, and distribute resident packages as assigned.
Attend scheduled team and one-on-one meetings to stay informed about property operations.
Assist with annual unit turnover and move-in/move-out procedures, including working the full turnover period as scheduled.
Open and close the office, clubhouse, and model unit as assigned, following property standards and procedures.
Maintain a professional appearance and follow the company dress code.