Community Assistant

Dinerstein Companies • Orlando, FL

13d • Onsite

About The Position

The Community Assistant is the face and personality of the property, supporting leasing efforts and helping foster positive resident relationships once the property is operational. The role involves responding to leasing inquiries, conducting tours, following up with prospects, and assisting with applications, while maintaining accurate lease files and reporting leasing activity. Community Assistants also provide customer service to residents, parents, and prospects; manage resident requests and concerns; support community events; and assist with after-hours emergency calls as needed by the on-site management team.

The position is part of the on-site management team and requires familiarity with company policies, procedures, and relevant industry training to support consistent compliance. Administrative work includes online coursework, follow-ups on surveys, audits of lease and resident records, and participation in daily leasing reports. The position primarily operates in a professional office environment and includes occasional movement around the office and light lifting. The employee must be able to perform essential functions with or without reasonable accommodation.

Requirements

• Detail-oriented mindset and ability to manage multiple tasks efficiently.
• Friendly demeanor and ability to establish trust with prospective and current residents.
• Commitment to staying informed about the property.

Nice To Haves

• Previous experience in customer service or a related field.

Responsibilities

• Manage leasing inquiries, conduct tours, follow up with prospects, and assist with applications.
• Ensure digital and/or physical lease files are accurate, complete, and organized.
• Report traffic, application, and lease number variances to appropriate team members.
• Complete and document daily tasks and follow-ups.
• Provide excellent customer service to residents, parents, and prospects.
• Manage resident requests, concerns, and complaints in a timely manner.
• Assist in planning and executing community events.
• Tend to after-hours emergency calls as needed or required by the on-site management team.
• Participate in seasonal team events, including turn and quarterly unit inspections.
• Answer resident questions about lease terms, charges, and lease violations.
• Complete online coursework on fair housing, customer service, and company policies.
• Follow up on prospect, resident, and maintenance surveys.
• Regularly audit lease files, resident ledgers, and property reports.
• Participate in daily reports on lead traffic and leasing efforts.

Benefits

• Medical, dental, and vision insurance for eligible employees.
• 401(k) plan with employer matching for eligible employees.
• Life and disability insurance for eligible employees.
• Health savings and flexible spending accounts for eligible employees.
• A collaborative, creative environment with opportunities to learn and grow with the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed